MyTechSupport.ca :: Your Computer Technical Resource Headquarters! MyTechSupport.ca :: Your Computer Technical Resource Headquarters!
HOME FORUMS RESOURCES & TOOLS ARTICLES ONLINE STORE ABOUT US
Computer Support Forums
March 01, 2021, 10:00:35 AM
 

Home Forum Rules Help Search Mobile Version Login Register

Welcome, Guest. Please login or register.
Did you miss your activation email?
March 01, 2021, 10:00:35 AM

Login with username, password and session length
 Featured Sites:
News
Article Writers We are looking for quality, informational articles to add to our Computer Articles
Please contact us if you are interested in submitting some....
  Show Posts
Pages: [1]
1  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 18, 2005, 07:05:09 PM
I'm not familiar with the "lock down" feature you mentioned.  But it sounds like it will stay in a knowledge base and not "timeout."  I think that is a good idea.  

Regarding ZoneLabs, that is a good idea and will check that out. I looked at the Zonelab folder thinking I may already have some documentation but there wasn't any.  

Regarding the lock down feature:
My computer came pre-loaded with McAfee anti-virus for the free trial drill.  I run Norton.  So I de-installed all of the McAfee stuff but must have performed the activity in the wrong order.   Now I cannot de-install that very last piece which wakes up and trys to get to the net for what ever reason (ZoneAlarm blocks it).  It re-appears at boot time and I "Exit" it every time out of my tray.  This is not a big issue but my Type A personality does not like this loose end.  Is there anything in the knowledge base you can remember about this type of issue?    thx, r
2  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 18, 2005, 06:13:03 PM
I downloaded and installed RealTunnel.  With RT ONLY running on my machine we could only connect as I described in an earlier post. That is, he runs Windows Msgr and I run MSN.  He is happy.

This contact is nervous about downloading software from the net so we cannot progress any further.  And, I can understand worrying this issue.

My research now is to understand my firewall better.

Thx for your help, r

3  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 17, 2005, 07:05:38 PM
My previous post was supposed to be a Truth Table but did not maintain the format after being posted.  The column headings are:

1. "Status" which is "Works" or "NO WORKS" based on who was running which application, MSN or Windows Messenger.

2. "Me" with what I was running in the test and respect to the firewall.  Firewall off if none declared.

3. "Contact" same as the "Me" column.

Having both firewalls down and one of us running Windows is ok by me.  MSN seems to be harder to make connection from what I've seen on the researching this issue.

thx, r
4  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 17, 2005, 08:46:57 AM
Here is what we discovered tonight with Messenger:
Status                Me                      Contact
Works if        Windows Messenger           MSN Messenger
Works if        Windows...                  Windows...
Works if        MSN...                      Windows...
NO Work         MSN...                      MSN...
NO Work         MSN...                      Windows w/ SP2 firewall
NO Work         MSN... w/ firewall          Windows w/out firewall

At least we are communicating just another quirk.  Regards, r
5  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 17, 2005, 05:12:00 AM
I'm now working to get back to what I had with my other "Contacts." Things got screwy with my computer and system with all the changes I made on it.  Additionally, the firewall I run is required and provided by the company I have a close relationship. Besides, even when it is dropped there is no audio.  I think that eliminates the firewall.

I'm willing to drop my firewall for video conference contacts when required while I tune it for the specific contacts.  Re-configuring the cabling on my hardware is awkward and time consuming not to mention my exposure to the bad guys. So it needs to stay in the system.

I think this is an AOL issue.  Could be my router and how it appears to AOL. I don't know but when the router is taken out of the system we can video conference.  I just do not know enough about AOL and do not have access to the computer having problems.  I'm going to let this dog go back to sleep.

Thank you for your support, r  

6  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 15, 2005, 08:34:58 PM
We have not re-tried but maybe later today.  

I have been researching but nothing jumps out.  I'm looking for at least a clue to run down.  My clue well is dry.

Remember, my machine is fully exposed to the net dropping my firewall and removing the router to make this one contact work.   That is unacceptable and certainly awkward.  For example, one evening I cross plugged my router and modem while shutting down and going through the recyling drill.  At first I thought I was down big time.

In doing a little Googling found an AOL forum and found somthing like "HackerSmacker, IRFanview, and Paint.  Seemed like these related to the issue but I cannot explore.  I thought about remote exploring the his PC from here but I don't want that responsibility.

I was investigating networking "ICMP," and what UDP ports 53 and 67 do but never did understand how these ports are used by the operating system.

Thx, r  



Undecided
7  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 15, 2005, 02:31:10 AM
I agree on the "...single setting..."   Regarding the NAT, having UPnP enabled in the router resolves that issue from what I have read.  It is required for video/conferencing.    thx, r
8  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 14, 2005, 06:36:25 PM
In researching this issue I found that Microsoft also recommends shutting down the SP2 firewall if one has installed another. I only run with the Zone Alarm application now.   btw, I like the flexibility, power, and capability of the Zone Alarm application.

I'm at a loss with this one party.  I have searched several sites trying to relate this issue to the Linksys.  It always comes down to insuring UPnP is enabled and it has been.

I have another non-AOL DSL (by SBC) contact and we do not video/conf problems.  I'm suspicious of an AOL setting.

Thx for your time and help, r

9  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 14, 2005, 12:11:05 AM
We both drop our firewalls.  The DSL end's firewall is the SP2 firewall that comes from Microsoft.  He is also running Norton anti-virus.

I'm running the SP2 firewall also but in addition Zone Labs Zone Alarm.  Additionally I also run Norton's anti-virus and anti-Spam.

All of the firewalls are dropped when ever we try to communicate.

I would like to address the firewall modifications later as I would like to understand more the tailoring of the firewall.  With issue occurring only when my router is in the loop yet my microphone displays it is working I'm suspicious of the handshaking protocol at the DSL end AND/OR a setting in the new PC's network setup.  

Hmmm, would he have needed to run through the Windows Network Wizard?  I doubt that would have been done.  Also, I suspect but do not know for sure if there was software that had to be loaded for the DSL modem.  If so, there might be settings required there also.

Thx again, r
10  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 13, 2005, 06:18:47 PM
Thx again for responding.

Before this latest "Contact" joined my circle of friends, I upgraded my Linksys firmware in the spirit of keeping current.  That created many issues messaging with my contacts and finally reverted back to what worked.

When I started to help my latest contact he went thru a setup I have been documenting since I first got setup 1.5 yrs ago.  The new contact has a brand new (2 weeks) DELL PC, XP SP2 and just installed a Logitech Quickcam.  He made all of the setting changes that have brought earlier folks up.

A little more on this new contact's computer.  He is running DSL, I'm on cable.  He is also an AOL customer.  I have another contact which is on AOL and DSL that I talk to often.  As an experiment I decided to see if they as AOL and DSL connected could talk.  After both sides dropped their firewalls AND went to MSN Messenger they Video/Confereneced fine.  As an aside, both of these users are fairly new to computers.

So we then tried to hook me back up to my new contact.  I did the re-cycle the modem, router and computer drill.  Then with all firewalls down both ends, we could see each other, I could hear him but he could NOT hear me.   I shut everything, removed the router from the system and video conferencing was great.  So there is my issue with this one contact.

I have been thinking that since this contact has a new computer, and somewhat a novice I just haven't asked him the correct question about the new computer, how DSL works, or is AOL somehow impacting, etc.  

I'm not sure computers will ever catch on.   Just kidding.

Thank you for your interest!!  I appreciate the help!!   r
11  Hardware Support / Hardware Devices Problems / Re: MSN Msgr, Video conference one way audio on: February 13, 2005, 04:04:20 AM
First, thank you for responding.  

I do need to add that for #3, we do have video in both directions.  For audio, I can hear from the DSL side. On my end which is the cable end, my microphone works but I'm NOT heard.  We have tried many many combos, etc. which always include dropped firewalls, and the only way we can communicate is to remove the Linksys.  

Is the problem an outgoing setup in my linksys or something on the SBC DSL in So. Calif.?

Thx for listening, r
12  Hardware Support / Hardware Devices Problems / MSN Msgr, Video conference one way audio on: February 12, 2005, 11:36:54 PM
PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:  XP SP2 both ends, cable modem to a DSL connection.
Problem Application Name & Version:  MSN Messenger 6.2 and/or Linksys Router
Problem Hardware Make & Model:  Linksys 4-port BEFW11S4 vers. 2
Error Messages: none


I use video conferencing with several contacts.  Each has a little quirk but the latest addition requires me to remove my Linksys router out of the system.  I can video/conf in the following different scenarios with the third my problem:

1: The router and all firewalls remain UP.  The two of us are running cable broadband, Linksys routers, and firewalls.  We do nothing and can video/conf very well on an initial invitation.

2: Another "Contact" is DSL by SBC (northern Calif.) using MSN 6.2 and to video/conf I must drop my Zone Labs firewall. The router stays unchanged. Then we can Video/conf fine.

3: THE PROBLEM: This contact is also DSL by SBC (San Diego) but I must REMOVE my router and drop firewalls to communicate.  Obviously with number 3 this is not fun.   User 2 and 3 above however can video/conf without issue.  Neither 2 or 3 have routers.
Sad
Pages: [1]
Powered by MySQL Powered by PHP

Powered by SMF 1.1.21 | SMF © 2015, Simple Machines

Valid XHTML 1.0! Valid CSS!

Disclaimer
This site is NOT responsible for any damage that the information on this site may cause to your system. Everything you try, whether inspired by the response given from this site or not, is entirely at your own risk. All product names and company names used herein are for identification purpose only and may be trademarks or registered trademarks of their respective owners. We are in no way affiliated or representing any of the companies on this site unless specified.
Back to Top
Stop Spam Harvesters, Join Project Honey Pot Fight Back Against Spammers! Get Firefox! Get Thunderbird! View Sylvain Amyots profile on LinkedIn
Back to Top
Google visited last this page November 22, 2018, 12:26:28 PM