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 on: April 29, 2014, 04:31:52 AM 
Started by poyndextr - Last post by poyndextr
When I try deleting C:\windows\system32\samsrv.dll, it hangs "Calculating..." how much time is remaining and doesn't delete.  At least it hasn't yet, and it has been calculating for about 15 minutes...  I tried in safe mode first, but it complained about permission.

 on: April 29, 2014, 03:52:39 AM 
Started by poyndextr - Last post by Pancake
Ok.I now want you to delete the c:\windows\system32\samsrv.dll file and replace it with a new one from here.

 on: April 29, 2014, 03:07:25 AM 
Started by poyndextr - Last post by poyndextr
Combofix took a while to complete, but did run in safe mode.  Log is attached.  I am definitely seeing improvement. 

 on: April 28, 2014, 10:05:06 PM 
Started by poyndextr - Last post by Pancake
Yes reboot and go with safe mode.

 on: April 28, 2014, 02:59:30 PM 
Started by poyndextr - Last post by poyndextr
Yeah, by the time they bring it to me, it's usually pretty bad.  Thank goodness you are here to provide guidance and assistance!  Smiley  After running MBAM the first time, I ran RKill.  The CMD prompt opens, it checks for running services to terminate, completes, then begins "Checking for processes to terminate" and appears to hang.  I left it there overnight and it was in the same spot in the morning.  I closed it and attempted to run again with the exact same result.  Afterwards, I attempted running Combofix, but it never opens.  The PC just sits there and thinks about opening it...  I thought about running Combofix in Safe Mode, but wasn't sure if the reboot was desired with where things are currently at.  Should I go ahead and boot into Safe Mode and run Combofix?

 on: April 28, 2014, 04:21:39 AM 
Started by poyndextr - Last post by Pancake
This beast is in real bad shape.Loaded with malware.You should start to see some improvment now.

 on: April 28, 2014, 03:26:22 AM 
Started by poyndextr - Last post by poyndextr
Okay.  I still can't run JRT, but the MBAM log is attached.  Going to run RKill and Combofix...

 on: April 28, 2014, 12:30:34 AM 
Started by poyndextr - Last post by Pancake
Just run Rkill and then run Combofix after you have posted the MBAM results.

 on: April 28, 2014, 12:14:16 AM 
Started by poyndextr - Last post by poyndextr
I've been able to install MBAM and am scanning now.  Would you like me to update once complete, or follow the steps for RKill and Combofix too, then update? 

 on: April 28, 2014, 12:08:35 AM 
Started by poyndextr - Last post by Pancake
Ok.Thats removed a lot of junk and malware.Lets run this first .

Download and run RKill.from any of these links:

Link 1 Link 2  Link 3
Link 4

Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
Once the tool has run, do NOT reboot the machine, and then try to run Malwarebytes and Combofix .


Download Combofix from any of the links below, and save it to your desktop.
Link 1
Link 2
 To prevent your anti-virus application interfering with ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.
  • Close any open windows and double click ComboFix.exe to run it.

    You will see the following image:

Click I Agree to start the program.
ComboFix will then extract the necessary files and you will see this:

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7
It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
If you did not have it installed, you will see the prompt below. Choose YES.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.
Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

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