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Author Topic: Dialer & consequent IE problems  (Read 4334 times)
chaworth
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« on: February 02, 2006, 04:25:00 PM »

I am helping a freind out with a dialer popup, have ran Cleanup, Adaware,  Spybot, Ewido, CWshredder, AVG.

 Pup up has gone away, however when I tried to run Windows update to check for any updates, windowes update will not appear in the window just comes up with a blank page, Checked all options and settings all seem ok.

Attached Hijack log.

Any help appreciated

Logfile of HijackThis v1.99.1

Scan saved at 10:59:57 PM, on 2/1/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)



Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe

C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe

C:\Program Files\Common Files\Logitech\QCDriver2\LVCOMS.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\Messenger\msmsgs.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\Program Files\NetAssistant\bin\mpbtn.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

C:\Program Files\ewido anti-malware\ewidoctrl.exe

C:\Program Files\ewido anti-malware\ewidoguard.exe

C:\WINDOWS\System32\snmp.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\wdfmgr.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\svchost.exe

C:\hjt\HijackThis.exe



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com/

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sympatico.ca/

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll

O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll

O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll

O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe

O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver2\LVCOMS.EXE

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [auto__hloader__key] C:\WINDOWS\system32\hloader_exe.exe

O4 - HKCU\..\Run: [auto__antiav__key] C:\WINDOWS\system32\antiav_exe.exe

O4 - HKCU\..\Run: [german.exe] C:\WINDOWS\system32\wintems.exe

O4 - HKCU\..\Run: [key2] C:\WINDOWS\system32\winlog.exe

O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {5AA5A569-F96F-4628-A528-8B3698F558BB} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/lpxlive/HS_live.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1131245261765

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{EA0C8ECB-51FC-4C32-993B-FBB4028AAB05}: NameServer = 206.47.244.54 206.47.244.110

O18 - Protocol: asp - {8D32BA61-D15B-11D4-894B-000000000000} - C:\Program Files\Common Files\EzTools\hsppp.dll

O18 - Protocol: ezstor - {6344A3A0-96A7-11D4-88CC-000000000000} - C:\WINDOWS\system32\viewers\ezspp.dll

O18 - Protocol: hsp - {8D32BA61-D15B-11D4-894B-000000000000} - C:\Program Files\Common Files\EzTools\hsppp.dll

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

O18 - Protocol: x-asp - {8D32BA61-D15B-11D4-894B-000000000000} - C:\Program Files\Common Files\EzTools\hsppp.dll

O18 - Protocol: x-hsp - {8D32BA61-D15B-11D4-894B-000000000000} - C:\Program Files\Common Files\EzTools\hsppp.dll

O18 - Protocol: x-mem1 - {C3719F83-7EF8-4BA0-89B0-3360C7AFB7CC} - C:\Program Files\Common Files\EzTools\wowctl2.dll

O18 - Protocol: x-mem3 - {4F6D06DD-44AB-4F89-BF13-9027B505B15A} - C:\Program Files\EzTools\EzToolsLib2\eztoolslib2.dll

O18 - Protocol: x-zip - {8D32BA61-D15B-11D4-894B-000000000000} - C:\Program Files\Common Files\EzTools\hsppp.dll

O18 - Protocol: zip - {8D32BA61-D15B-11D4-894B-000000000000} - C:\Program Files\Common Files\EzTools\hsppp.dll

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe

O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
Logged

 
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« Reply #1 on: February 03, 2006, 12:21:09 AM »

Hello and Welcome to MyTechSupport.ca

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the HJT procedures below.

Scan your pc with one of this free online scanner:
Housecall

Download Microsoft Anti-Spyware (Beta). Update the deifintions and run a full scan.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there.  Download CleanUp! (Alternate Link if main link don't work) and install it. You will use this later.


Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option.


For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).


Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).

Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm     
O4 - HKCU\..\Run: [auto__hloader__key] C:\WINDOWS\system32\hloader_exe.exe
O4 - HKCU\..\Run: [auto__antiav__key] C:\WINDOWS\system32\antiav_exe.exe
O4 - HKCU\..\Run: [german.exe] C:\WINDOWS\system32\wintems.exe
O4 - HKCU\..\Run: [key2] C:\WINDOWS\system32\winlog.exe
      O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
      O16 - DPF: {5AA5A569-F96F-4628-A528-8B3698F558BB} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/lpxlive/HS_live.cab
      O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)


Please remember to close all other windows, including browsers then click Fix checked.



Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\WINDOWS\system32\hloader_exe.exe
C:\WINDOWS\system32\antiav_exe.exe
C:\WINDOWS\system32\wintems.exe
 C:\WINDOWS\system32\winlog.exe


Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:

*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
Empty Recycle Bins
Delete Cookies
Delete Prefetch files
[X]Scan local drives for temporary files (Please uncheck this option)
Cleanup! All Users
Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted.

Empty your Recycle Bin.

Reboot your System in normal mode.

Please post a fresh Hijack This log so that we can check if your system is clean.
« Last Edit: February 03, 2006, 12:22:40 AM by Geekgirl » Logged




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