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Author Topic: Random BSOD and restarts  (Read 2467 times)
chimaera
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« on: February 05, 2006, 03:27:47 PM »

Hi there

This has been happening on and off for a while now.  While surfing the web, or doing whatever really, Windows (XP Home) will show me the BSOD for a second (I never have time to read it), before restarting.  Upon restart, no message at all.

The most I read on the BSOD was "... is closing to protect ...".

Any ideas?  I was thinking it might be memory related?

I use AVG anti-virus, and regularly run Ad-aware, Spybot S&D and ewido scan.

If you need any more information, please let me know.

Many thanks in advance.
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redaxe
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« Reply #1 on: February 05, 2006, 04:15:14 PM »

Right click the My Computer icon in your desktop and select Properties.
Then click the Advanced tab and in there the Startup and Recovery button.
Now uncheck the box next to Automatically Reboot, if it's checked. This will allow you to read the BSOD and write down the next error message you receive. Then post it here, along with the results from the following action.

Now open your Control Panel and in there you open Administrative Tools.
Now start up the Event Viewer and check if you see any error messages in either Application log or System log.

If you find any errors that coincide with the random BSOD times, then double click the event in question and then click the Copy button on the pane that pops up (it's the button with two sheets of paper on it). Then paste the error message here.

Good luck. Smiley
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chimaera
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« Reply #2 on: February 05, 2006, 08:06:23 PM »

Thanks, redaxe.  I just changed the setting, so I guess now I'll wait for it to happen again =0)
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chimaera
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« Reply #3 on: February 09, 2006, 09:28:22 PM »

Okay, here's the screen (thought I'd post an image rather than retype!



And no errors in the application or system logs ... just information.

Hope you can make sense of this.

Thanks
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redaxe
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« Reply #4 on: February 10, 2006, 12:43:49 AM »

I have searched the Microsoft knowledgebase and I couldn't find this exact error message anywhere, not even when I tried various search engines.

But for other potential helpers, here's the error code:
0x40000080 (0x864FB9E0, 0x85C478F0, 0x80548D8C, 0x00000001)

I hope that Ageless will pop in here and have a look at this, it's beyond my skills from this point on.
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Ageless
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« Reply #5 on: February 10, 2006, 06:06:00 AM »

I'm here, but it's easier to make soup from pure snow than it is to make sense from that error. Wink

Anyway, follow this troubleshooting manual first. Or find the minidump it made and post that one here (attachment). I'll take a look at it then with Windows Debug.
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Jord.
chimaera
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« Reply #6 on: February 11, 2006, 10:58:54 PM »

Okay, it just happened again ... and bizzarely, it has reset Firefox comletely.  Lost all bookmarks, and reset all of the menu options I had.  First time it's done this ...

The minidump can be found here: http://www.nodnol.com/Mini021106-01.dmp

Many thanks in advance for your help.
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Ageless
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« Reply #7 on: February 12, 2006, 10:24:48 AM »

BugCheck 40000080, {8664d998, 85c87a80, 80548d8c, 1}

Unable to load image SiSGbeXP.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for SiSGbeXP.sys
*** ERROR: Module load completed but symbols could not be loaded for SiSGbeXP.sys
The call to LoadLibrary(exts) failed, Win32 error 127
    "The specified procedure could not be found."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(exts) failed, Win32 error 127
    "The specified procedure could not be found."
Please check your debugger configuration and/or network access.
Probably caused by : SiSGbeXP.sys ( SiSGbeXP+4dcd )

Name: SiS190 100/10 Ethernet Device
Driver: C:\WINDOWS\system32\DRIVERS\SiSGbeXP.sys

In other words, it sounds like your Ethernet connection is the culprit. If this is a PCI card, try to take it out first then reseat it. Try other drivers. If neither of those help, replace the card.

If it is onboard, buolt in in the motherboard, try fresh drivers first: SiS download site. Choose XP, Network driver, SiS191 Gigabit & SiS190 LAN driver and press Go. Then follow the site.
If that eventually doesn't help, disable the onboard LAN option in the BIOS and put in a PCI Ethernet card.
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Jord.
chimaera
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« Reply #8 on: February 12, 2006, 08:58:01 PM »

Many thanks for your help, Ageless.  I will try that and hopefully things will be sorted.

I was hoping it was software and not hardware related ... oh well.
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