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Author Topic: Computer Randomly Restarts  (Read 3621 times)
Boo
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« on: March 19, 2006, 08:44:10 AM »

aiight so heres my problem

i recently bought a new computer had it built there. i take it home and after about an hour it restarts. It makes a "d-d-d-d-d-d-d" sound freezes for about 3 seconds .. then restarts.

I've taken it back 3 times. .they've done hardware checks eg. mem test n stress tests and said they havent found anything wrong. not only that they havent been able to get it to restart =S!

In the space of 4 hours id say it would restart atleast 3 times and its not on anything specific games, browsing net, idling it restarts on all. ive formated once. thought it might be a cooling problem so i took the side pannel off and have a fan right up against it cpu temp is @ 35 deg when it restarts so it cant be that.
no ideas left  Huh? even comp shop is stunned for answers

cheers for any help!
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Boo
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« Reply #1 on: March 19, 2006, 08:51:58 AM »

ah forgot to include comp stats

Microsoft Windows XP - Home edition v 2002 sp2 instsalled

AMD Athlon 64 proc
3700+
1 gig of kingmax
Geforce 6600 pci express*16 256mb

also i get a error report saying theres a problem with either the cpu ram system board or power supply on every restart
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Boo
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« Reply #2 on: March 25, 2006, 02:50:11 PM »

*bump*
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redaxe
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« Reply #3 on: April 03, 2006, 11:34:18 PM »

Go to your Control Panel -> Administrator Tools -> Event Viewer

Then check all of the logs for red entries around the time of each restart. Then if you find some error entries, double click each of them and then click the copy button (the one with two papers on it) and paste the results here. Don't worry if it shows more than one problem, it could be any number of problems that's brewing or a combination of small errors that have this effect.

Good luck Smiley
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Boo
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« Reply #4 on: April 07, 2006, 08:57:33 AM »

Event Type:   Error
Event Source:   EventSystem
Event Category:   (50)
Event ID:   4609
Date:      4/7/2006
Time:      5:33:57 PM
User:      N/A
Computer:   OOBA
Description:
The COM+ Event System detected a bad return code during its internal processing.  HRESULT was C0000005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

-----------------------------------------------------------------------------------------------------------------------------

Event Type:   Error
Event Source:   Application Hang
Event Category:   (101)
Event ID:   1002
Date:      4/6/2006
Time:      12:10:21 AM
User:      N/A
Computer:   OOBA
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 69 65 78 70 6c 6f     iexplo
0018: 72 65 2e 65 78 65 20 36   re.exe 6
0020: 2e 30 2e 32 39 30 30 2e   .0.2900.
0028: 32 31 38 30 20 69 6e 20   2180 in
0030: 68 75 6e 67 61 70 70 20   hungapp
0038: 30 2e 30 2e 30 2e 30 20   0.0.0.0
0040: 61 74 20 6f 66 66 73 65   at offse
0048: 74 20 30 30 30 30 30 30   t 000000
0050: 30 30                     00     

----------------------------------------------------------------------------------------------------------------------------

Event Type:   Error
Event Source:   EventSystem
Event Category:   (50)
Event ID:   4609
Date:      4/5/2006
Time:      9:55:10 PM
User:      N/A
Computer:   OOBA
Description:
The COM+ Event System detected a bad return code during its internal processing.  HRESULT was C0000005 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-----------------------------------------------------------------------------------------------------------------------------

Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      2/11/2006
Time:      12:26:01 PM
User:      N/A
Computer:   OOBA
Description:
Faulting application setup.exe, version 2.3.4.9, faulting module setup.exe, version 2.3.4.9, fault address 0x00001000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 65 74   ure  set
0018: 75 70 2e 65 78 65 20 32   up.exe 2
0020: 2e 33 2e 34 2e 39 20 69   .3.4.9 i
0028: 6e 20 73 65 74 75 70 2e   n setup.
0030: 65 78 65 20 32 2e 33 2e   exe 2.3.
0038: 34 2e 39 20 61 74 20 6f   4.9 at o
0040: 66 66 73 65 74 20 30 30   ffset 00
0048: 30 30 31 30 30 30 0d 0a   001000..
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Boo
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« Reply #5 on: April 07, 2006, 08:59:12 AM »

Theres a few of i'd say more than 100 red logs.



Cheers for the help mate!
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redaxe
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« Reply #6 on: April 08, 2006, 04:38:27 PM »

Hmmmmmmmmmm, how long ago did you go to Windows Updates to check for patches for Windows?

I recommend doing that ASAP and update as much as you can. Then see if the problems keep on occurring.

I also recommend going over to the Security and Viruses forum and get information about how to post a HijackThis log. Then post one in that forum, because this might be virus/spyware related as well.

Good luck
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Boo
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« Reply #7 on: April 10, 2006, 11:46:35 AM »

Yeah thing is though, this computer was clean, i only installed windows didn;t have internet at the time so theres no chance for a virus or spyware.

When i got the net i dled all updates still restarted on me so i formatted and reinstalled everything again still no go =(

I'm thinking it's a problem with electricity or fualty wiring or iin my appartment because whenever i have my bathroom light on then go to turn the fan on it switches hte light off sometimes.

n ive been told new computers are more sensitive to power fluctuations n such =/ ?

what do you think on the issue?
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redaxe
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« Reply #8 on: April 10, 2006, 06:53:15 PM »

How powerful is your power supply? I need the Wattage above all. Is it 300W? More? Less?

It could be lack of throughput or even a faulty PSU.
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Boo
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« Reply #9 on: April 11, 2006, 04:42:12 AM »

it's 430 Watts came with the tower, brand its Thermaltake
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redaxe
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« Reply #10 on: April 16, 2006, 01:39:09 AM »

Do you have a spare PSU to try in it's place?
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Boo
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« Reply #11 on: April 19, 2006, 06:59:10 PM »

im trying to take it to a mates place when i get around to it and see if it will restart there. . if it does i know its definatlely hardware/software. . and i ll swap the PSU in hte process
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redaxe
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« Reply #12 on: April 23, 2006, 08:49:27 PM »

By all means let us know how things panned out for you,

Good luck
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