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Author Topic: Please Help, BSOD and computer freezes problems  (Read 1716 times)
alwins
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« on: March 29, 2006, 06:31:54 PM »

Hi I have been getting the notorious Blue Screen of Death a lot recently and constantly have to reboot I even get the BSOD when tryining to get into safemode.

My information for my machine is as follows

Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

This is the first BSOD error

***0x0000001E (0xC0000005, 0x8042EAA9, 0x0000001, 0x4370001)
KMODE_EXCEPTION_NOT_HANDLED

***Address 8042EAA9 base at 80400000, Date Stamp 41773335 - ntoskrnl.exe


The 2nd when trying to startup in safe mode is

***0x000000F (0x0000000D, 0x00000000, 0x0000000, 0x0000000) UNEXPECTED_KERNEL_MODE_TRAP

Now I still have about 8 GB of hard disk space left of a 80 GB drive.  Any help would be appreciated

Thanks
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« Reply #1 on: March 29, 2006, 08:48:04 PM »

Hi,

I would try going through Microsoft's Knowledge Base to find an article that could relate to your case.
http://search.microsoft.com/results.aspx?q=KMODE_EXCEPTION_NOT_HANDLED+ntoskrnl.exe&l=1&mkt=en-CA&FORM=QBME1

- Try booting Last Known Good Configuration (hit F8 right before Windows boots up)

If the system then boots:
- If you've recently added new hardware, check for driver updates
- Try disabling any anti-virus app
- Run CHKDSK /f (requires a reboot) to check for bad sectors
 CHKDSK can also be run at a Recovery Console if the system doesn't boot
- Run Memory Test

If the problem started occuring once in a while and is now constant, could very well be hardware related.
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Sylvain Amyot
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alwins
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« Reply #2 on: March 29, 2006, 10:56:43 PM »

Thanks I've been in touch with Microsoft and not much joy there.  Disabling my AV and Firewall helped.  But in safe mode I crashed and had to reset this caused me to loose my display settings and now i can't get them back i'm stuck on 16 colors and 800 x 600.  Any ideas on how to resolve this?

Thanks
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« Reply #3 on: March 30, 2006, 05:29:47 PM »

Hi,

Safe mode is usally set to 16 colors @ 800x600. You need to bootup in Normal mode to load video drivers.
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« Reply #4 on: March 31, 2006, 03:16:01 AM »

I just wanted to add that my suggestion to disable the anti-virus software was only a temporary mesure until you did the other things. You should never go without an anti-virus app or firewall for very long, only long enough to troubleshoot the problem.....
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« Reply #5 on: March 31, 2006, 10:16:39 AM »

OK thanks for the suggestions I have reinstalled my Anti Virus program and got my settings back, but the computer is still freezing and giving my BSOD.  I think it maybe time to let someone have a look at it.
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« Reply #6 on: April 01, 2006, 09:00:38 PM »

Hi,

I definitely think you should run a disk scan (chkdsk) and a memroy test to rule out a hardware problem.

If you're able to boot into Windows, try cleaning your system of any spyware and/or virus by following the instructions found here:
http://www.mytechsupport.ca/component/option,com_forums/Itemid,42/topic,6782.0

or

Post a HijackThis log in the Security & Viruses forum
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