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Author Topic: Help Im blonde!!! Microsoft word wont work!!!  (Read 1658 times)
Finvola
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« on: March 23, 2003, 03:16:19 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:Huh?
Problem Application Name & Version:Microsoft word
Problem Hardware Make & Model:Huh?Kiss
Error Messages:This programme has performed an illegal operation and will be shut down.






HI. Im not sure whats going on with my computer but recently when Ive been trying to access any of my word documents or create a new one I keep getting an error message coming up and acess is denied.It keeps saying this programme has performed an illegal operation and will be shut down. Ive tried uninstalling it and reinstalling it to see if that helped but it didnt. Thats basically as far as my expertise goes and I really need help in fixing this problem!! Any ideas? Computers confuse me and I really need to get at some of my documents for coursework and stuff. If you can help me Id really appreciate it,email me!
thank u
.x.
mailto:fnic27@hotmail.com
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« Reply #1 on: March 24, 2003, 03:20:09 PM »

Hi,

I need more info:

1. Windows version:
- START > RUN
- Type 'winver' (without quotes) then OK

2. MS Word version

3. Which module crashes WORD:
- When Illegal Operation windows appears, what is in the 'Details' button or link?
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Finvola
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« Reply #2 on: March 24, 2003, 04:00:32 PM »

thanks for replying so soon!

Ive got most of the info..I think! sorry i really ama bit stupid when it comes to computers!!
Windows version:windows 98 copyright 1981-1999 microsoft corp.
MS Word Version: this one im not sure about. at a guess..probably wrong..microsoft worksuite 2000??(sorry)
which module crashes word:3.

WINWORD caused an invalid page fault in
module WINWORD.EXE at 017f:303e4fbd.
Registers:
EAX=00000034 CS=017f EIP=303e4fbd EFLGS=00010212
EBX=015042f8 SS=0187 ESP=0062e4ac EBP=0062e4cc
ECX=008b3b98 DS=0187 ESI=0062e4e8 FS=5c5f
EDX=00000003 ES=0187 EDI=0062e504 GS=0000
Bytes at CS:EIP:
8b 08 83 79 14 00 0f 85 f2 ae e4 ff 6a 00 50 e8
Stack dump:
008a03e0 0062e4e8 00000002 0062e520 00000000 0062e540 303192ad 0062e4e8 0062e540 303192ee 0062e504 015042f8 00000000 00903ad8 00903a50 30267290


Does that help?
thank u.x.
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« Reply #3 on: March 24, 2003, 05:20:16 PM »

Hi,

This behavior can occur when the Normal.dot template file is corrupted.

1. Click Start, point to Find, and then click Files or Folders.
2. In the Named box, type Normal.dot, and then click Find Now.
3. When the search process is complete, right-click Normal.dot, and then click Rename on the shortcut menu that appears.
4. Type Normal.old, and then press ENTER. If you receive the following message,

If you change a file name extension, the file may become unusable.
Are you sure you want to change it?


Click Yes.
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« Reply #4 on: March 24, 2003, 06:37:41 PM »

Thank u..thats it fixed!!!
much appreciated!!
.x.
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« Reply #5 on: March 24, 2003, 08:46:31 PM »

Hi,

Glad to help! Grin
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