[walter blum]

I have a problem with my startup. The process works fine -- super-fast, in fact -- but then the hour glass comes on and I have to wait, sometimes as long as 5 minutes, until it turns itself off and I can get to work. Even worse, while the hour glass is on I can't even turn the computer off.

What can be causing this, and what can I do about it? I thought it might be my anti-virus program searching online for new virus definitions, but I ran MSCONFIG and unchecked the virus program (McAfee) and that didn't work. As you can see, if I did this for the three dozen or so programs that fire up on startup, I'd spend forever watching because every time you run MSCONFIG you have to reboot.

Any advice would be most welcome. I use Windows XP Home Editions

[Geekgirl]

Hi and Welcome to MyTechSupport.ca

Why don't you give me a HijackThis Startup list for me to look over.

Follow these steps:

Download and install:  HiJackThis
 Click on Open the Misc Tools section button at Main Screen
Check the button "Generate StartupList log"
You will then be asked to save the results

Save the file created and copy and paste into your next reply, I might be able to determine what is causing this issue.

[walter blum]

This seems like a huge list, and I'm not sure if it will fit into a Quick-Reply. What's more, I hate to put you to all the trouble, but if you don't mind looking it over, I would be eternally grateful. (Hmmm. Now that I hit paste, I see it does fit.)

W

Logfile of HijackThis v1.99.1
Scan saved at 9:08:21 AM, on 8/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Hewlett-Packard\HP Software

Update\HPWuSchd2.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Google\Google Desktop

Search\GoogleDesktop.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRAM FILES\KANA REMINDER\REMINDER.EXE
C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Flashnote\flashnote.exe
C:\Program Files\Google\Google Desktop

Search\GoogleDesktopIndex.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\WinKey\WinKey.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
c:\program files\mcafee.com\agent\mcdetect.exe
C:\Program Files\Yciii\YankClip.exe
C:\Program Files\Google\Google Desktop

Search\GoogleDesktopCrawl.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
c:\program files\common

files\installshield\updateservice\isuspm.exe
C:\Program Files\Common

Files\InstallShield\UpdateService\agent.exe
C:\Documents and Settings\Walter Blum\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =

http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar

= http://bfc.myway.com/search/de_srchlft.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window

Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyServer = :0
R3 - URLSearchHook: (no name) -

{4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program

Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: AcroIEHlprObj Class -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) -

{4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program

Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: (no name) -

{5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: DriveLetterAccess -

{5CA3D70E-1895-11CF-8E15-001234567890} -

C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class -

{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Toolbar Helper -

{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program

Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467}

- C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: (no name) -

{5F1ABCDB-A875-46c1-8345-B72A4567E486} - (no file)
O3 - Toolbar: (no name) -

{7754C418-F62E-44aa-B169-E719E718BCFD} - (no file)
O3 - Toolbar: McAfee VirusScan -

{BA52B914-B692-46c4-B683-905236F6F655} -

c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Toolbar -

{EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program

Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Windows Live Toolbar -

{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program

Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds]

C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program

Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program

Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup]

C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe

-startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program

Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program

Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog

Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [LCD Clock] <NonRun>
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program

Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [OASClnt] C:\Program

Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone

Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program

Files\Google\Google Desktop Search\GoogleDesktop.exe"

/startup
O4 - HKLM\..\Run: [VSOCheckTask]

"C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program

Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [MCUpdateExe]

c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe]

c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKCU\..\Run: [Kana Reminder] C:\PROGRAM FILES\KANA

REMINDER\REMINDER.EXE
O4 - HKCU\..\Run: [Kana Clip] C:\Program Files\Kana

Clip\KanaClip.exe
O4 - HKCU\..\Run: [TaskSwitchXP] C:\Program

Files\TaskSwitchXP\TaskSwitchXP.exe
O4 - HKCU\..\Run: [Flashnote] C:\Program

Files\Flashnote\flashnote.exe
O4 - HKCU\..\Run: [Clipomatic] C:\Program

Files\Clipomatic\Clipomatic.exe
O4 - Startup: WinKey.lnk = C:\Program Files\WinKey\WinKey.exe
O4 - Startup: Yankee Clipper III.lnk = C:\Program

Files\YCIII\YankClip.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk =

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program

Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Windows Live Search -

res://C:\Program Files\Windows Live

Toolbar\msntb.dll/search.htm
O9 - Extra button: (no name) -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ComcastHSI -

{669B269B-0D4E-41FB-A3D8-FD67CA94F646} -

http://www.comcast.net/ (file missing)
O9 - Extra button: Support -

{8828075D-D097-4055-AA02-2DBFA9D85E8A} -

http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help -

{97809617-3937-4F84-B335-9BB05EF1A8D4} -

http://online.comcast.net/help/ (file missing)
O9 - Extra button: (no name) -

{B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program

Files\Common Files\Microsoft Shared\Encarta Search

Bar\ENCSBAR.DLL
O9 - Extra button: Real.com -

{CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O12 - Plugin for .wmv: C:\Program

Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700}

(Windows Genuine Advantage Validation Tool) -

http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3}

(MUWebControl Class) -

http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x8

6/client/muweb_site.cab?1127410720921
O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC}

(McAfee Virtual Technician Control Class) -

http://us-download.mcafee.com/products/protected/mvt/mvt.cab
O20 - AppInit_DLLs:

C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui -

C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon -

C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) -

Symantec Corporation - C:\Program Files\Common

Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccSetMgr.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee,

Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. -

c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee,

Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager

(mcupdmgr.exe) - McAfee, Inc -

C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -

Unknown owner - C:\Program Files\Norton Internet

Security\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R)

Corporation - C:\Program

Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) -

Symantec Corporation - C:\Program Files\Common

Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation -

C:\Program Files\Common Files\Symantec

Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs,

LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

[Geekgirl]

The log is alittle hard to read   
Lets start with you uninstalling either Norton or McAfee, running 2 anti-virus programs can cause conflicts and system slow downs. Remove the one you are not paying for. Norton is a huge resource hog, so if your subcription is invalid I would rather you remove Norton

Next, go to Add/Remove Programs and remove MyWaySA (MyWaySearchAssistant)
Delete C:\Program Files\MyWaySA\ (remove the MyWaySA folder)

Reboot and give me a fresh HJT log.

[walter blum]

The minute I rebooted I could see that your advice was well taken. Rebooting was almost instantaneous, without the presky hourglass hanging around. Apparently, you put your finger on the problem. It must have been Symantec.

What I don't understand is why Symantec should have been there in the first place. When I acquired McAfee a year ago, I "uninstalled" Symantec. It disappeared from my Start menu and was no longer on Add/Remove Programs. I've been happily using McAfee since June 2005, not realizing that there were still a dozen or so Symantec files sitting there in C:\Program Files. Not the big ones, but apparently what little remained was causing the trouble. I also deleted MyWaySearchAssistant. I can't even imagine what that program is. It didn't even work when I clicked on.

Anyway, I'm enclosing the latest HJT log. You can ignore it if you like. Please let me know if there's anything else I should do. In the meantime, my eternal gratitude for your informed help. I tried several other places and no one had a simple, intelligent solution like yours. You are GREAT!

Logfile of HijackThis v1.99.1
Scan saved at 10:36:36 AM, on 8/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRAM FILES\KANA REMINDER\REMINDER.EXE
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Flashnote\flashnote.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\WinKey\WinKey.exe
C:\Program Files\Yciii\YankClip.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Walter Blum\Desktop\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: (no name) - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - (no file)
O3 - Toolbar: (no name) - {7754C418-F62E-44aa-B169-E719E718BCFD} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [LCD Clock] <NonRun>
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKCU\..\Run: [Kana Reminder] C:\PROGRAM FILES\KANA REMINDER\REMINDER.EXE
O4 - HKCU\..\Run: [Kana Clip] C:\Program Files\Kana Clip\KanaClip.exe
O4 - HKCU\..\Run: [TaskSwitchXP] C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe
O4 - HKCU\..\Run: [Flashnote] C:\Program Files\Flashnote\flashnote.exe
O4 - HKCU\..\Run: [Clipomatic] C:\Program Files\Clipomatic\Clipomatic.exe
O4 - Startup: WinKey.lnk = C:\Program Files\WinKey\WinKey.exe
O4 - Startup: Yankee Clipper III.lnk = C:\Program Files\YCIII\YankClip.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .wmv: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127410720921
O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://us-download.mcafee.com/products/protected/mvt/mvt.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

[Geekgirl]

Symantec is still haunting you 

What version of Norton was it? We will use a remover to rid of it but you need to know the exact product and version.

Heres some info if your using any of these versions, please read the Instructions
before using the tools.

SYMANTEC REMOVAL TOOL, SymNRT.exe

    * Norton AntiVirus 2004/2005
    * Norton AntiVirus Professional 2004
    * Norton AntiVirus 3, 5 and 10 User Pack 2004/2005
    * Norton SystemWorks 2004/2004 Professional Edition
    * Norton SystemWorks 2005/2005 Premier edition
    * Norton Password Manager 2004
    * Norton Internet Security 2004/2005
    * Norton Internet Security 5 and 10 User Pack 2004/2005
    * Norton Personal Firewall 2004/2005
    * Norton AntiSpam 2004/2005
    * Ghost 2003 or Ghost Version 9.0




Removing Norton AntiVirus 2003 or earlier by using the
Rnav2003.exe


Once you run the appropriate tool, we need to look over a fresh HJT log, I see some issues but want to rid of Norton first.

[walter blum]

Thank you for your interest in my Norton Anti-Virus problem. I very much doubt if it's a problem any more.

What I had was Norton Anti-Virus 2000, which is not listed as one of the "problem" versions. I did a Search of my computer for "Symantec" and "Norton" and found nothing. Google Desktop found a lot of articles, which is no surprise, and a handful of "logs" of activities before I uninstalled NAV. What's more, the problem I have of slow startups seems to have vanished.

I've checked everywhere and can't find a thing to worry about. At least not yet.

Walter

[Geekgirl]

From what your HJT is telling me the servcies are still running as is the software.

This is your choice whether to ignore the facts. The Rnav2003.exe tool is for Norton 2003 and below versions

[walter blum]

OK, my bad. I assumed since I was having no more trouble that Symantec was gone. Apparently not. Anyway, after considerable trouble finding Rnav2003 (Symantec is not the most communicative of companies), I downloaded the blasted thing and went through the uninstalling process.

I can find no trace of Symantec on my computer. Of course, some of it may hiding in my Registry, but I'm not going in there. The last thing I want to do is invite ruin by messing with the Registry. As you can see, I'm no expert.

[Geekgirl]

I'm merely just trying to help