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Author Topic: Computer will not shut down  (Read 771 times)
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« on: December 04, 2006, 09:35:12 PM »


   Hello, I'm helping my boyfriend's mother out with her comp and it's strange. Everything runs very smooth on it, there doesn't seem to be any signs of viruses or malware, has low CPU usage, and for some reason it just won't shut down without pulling the powercord. Could someone give some ideas as to why this is? Is there a program I could get to give you a good idea as to why this is?

 Thanks alot
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« Reply #1 on: December 04, 2006, 11:28:59 PM »

Which operating system is she running?
If Windows XP, check in Task Manager what keeps running.

It can also just take a while (up to 5 minutes) for everything to unload from memory.

One last thing though, if the computer is an AT model, you need to close it down on the screen "It's now safe to shut down the computer". Just use the power button on the back of the machine (on the PSU). AT models can't power down by themselves. ATX models can, but even then it needs to be set in the BIOS.

So without further information about the computer I cannot help you.
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« Reply #2 on: December 07, 2006, 08:55:17 PM »

even when you turn the power switch on or when you press the reset button.  The computer still won't shut down?

Have you attached any new USB devices to this computer?

this is a Microsoft workaround in case you have installed a USB device that is causing a shutdown conflict follow the steps below

WORKAROUND
To work around this issue, disable power management of the USB hub.

Note If you perform the following procedure, your computer will be able to shut down correctly. However, this procedure may also reduce the battery life on a portable computer.

To disable power management on the USB hub:
1.   Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
2.   Double-click Universal Serial Bus controllers to expand it, right-click USB Root Hub, and then click Properties.
3.   Click the Power Management tab.
4.   Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.
try that and let me know
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