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walter blum

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« on: December 12, 2006, 01:09:13 AM »

I'm getting an error message that is driving me bonkers. The message appears for no apparent reason when I try to do a Windows Search. It reads: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

The error message also appears when I try to access the Los Angeles Times web site. It reads: "Firefox has encountered a problem and needs to close. We are sorry for the inconvenience."

I have run two different spyware scans (Windows Defender and AVG Anti-Spyware) and two different virus scans (McAfee and an online scan) and neither found any problems with my system. I have run sfc /scannow without success and waded through the Microsoft Knowlege Base without success.

Is there any web site that will explain this error message and tell me what's to be done about it? I run Windows XP on a relatively new Dell computer, and I can no longer do a Windows search.

Dark Overlord of the Universe
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« Reply #1 on: December 12, 2006, 05:00:21 PM »

Hi Walter,

You have two options:
1. your account's profile is damaged. So you could make a new Windows account and log in with that one. If you do, make sure to copy the data from a corrupted user profile to a new profile. (this also explains how to make a new user account)

2. your search option is damaged. Read monkeyg's post in this thread for help on that.

I'd try option 1 first though. Then you always have a good profile to work with.

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