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Author Topic: Charter High-Speed Security Suite  (Read 3627 times)
kamarek
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« on: March 07, 2007, 09:28:48 PM »

Hey everybody, I'm not very computer saavy, so bear with me here please.

My family bought a computer about 3 years ago. We started our internet service though Charter, but have since switched to SBC. The Charter High-Speed Security Suite 5.00 and F-Secure have remained on the computer, however. I've tried to uninstall these, because to my logic, if we are no longer affiliated with Charter, their security programs will likely no longer be of any use. I tried to simply uninstall it and be done with the issue, but I've had a difficult time figuring out how to do so.

I went to Charter's website and looked at their uninstall directions. They said to remove it via Add/Remove programs. So I went to my Add/Remove programs list, and Charter High-Speed Security Suite is not there. At all. Neither is F-Secure or anything that looks like it could correspond to either of them. I looked in my Program Files, and low and behold, there is, in fact, a Charter High-Speed Security Suite folder. I opened it up, and there are a whole bunch of files and folders that may as well be greek to me, but I did see quite a few things named uninstall or uninst. When I click on any of these, a dialogue box comes up that says Windows cannot open this file.  So then I decide to try to just delete the folder altogether. No such luck. I try to delete the Charter High-Speed Security Suite folder from my Program Files list and I get a dialogue box that reads: 

Cannot delete AVPFPI0.dll: Access is denied.
Make sure the disk is not full or write-protected and that the file is not currently in use.

There is no icon on my systems tray indicating that the security suite is running, so I'm not sure how else to figure that out.  I'm hoping there's a simple solution to this, and I'm just missing it. All I want is the security suite and f-secure off my computer. I have alternative firewall/anti-virus protection, and while its probably not hurting anything to just leave them be, at this point, its just plain irritating to me that I can't figure out how to get rid of those programs.

Thanks in advance to anyone who can help me. Smiley
« Last Edit: March 07, 2007, 09:30:55 PM by kamarek » Logged
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« Reply #1 on: March 07, 2007, 09:46:22 PM »

Hi,

Since the program files were deleted not using the uninstaller, the registry needs to be cleaned. I do not suggest cleaning the registry manually since you stated you're not not very computer saavy. Editing the registry is instant (no save button) and cannot be undone, therefore I suggest using an application uninstaller.

There are trial version available which will help, simply search for them:
http://www.google.ca/search?hl=en&q=application+uninstaller&meta=

In the first few search results I see
http://www.softpedia.com/get/System/OS-Enhancements/Cleanse-Uninstaller.shtml
http://www.innovative-sol.com/uninstaller/
...

Make sure you download one for your version of Windows (e.g. WinXP....)

Hopefully these tools will help....
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kamarek
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« Reply #2 on: March 08, 2007, 03:13:35 AM »

Thank you! I used one of those programs, and I was able to uninstall all of the f-secure junk. I still have the Charter High-Speed Security Suite folder though, and I still can't delete it. I get the same error message I wrote about in my first post. Any additional advice?


Thanks a bunch! Smiley
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« Reply #3 on: March 08, 2007, 02:29:44 PM »

Hi,

Open a Command Prompt and type 'regsvr32 /u AVPFPI0.dll' (without quotes) and hit <ENTER>
If you have other DLLs in the Charter High-Speed Security Suite folder, do the same for those.

This will unregister the DLL. Now reboot and then delete the folder.
« Last Edit: March 08, 2007, 02:31:25 PM by Admin » Logged

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kamarek
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« Reply #4 on: March 08, 2007, 04:51:27 PM »

I tried to do this, but when I typed that in, I get a message saying: LoadLibrary("AVPFPI0.dll") failed - The specified module could not be found.


What the heck? Honestly, I'm sorry to keep bugging you, but this is so frustrating! And also, there are a whole lot of .DLLs in the Charter folder. Thanks again. Any further help would be muchly appreciated!
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« Reply #5 on: March 08, 2007, 05:55:10 PM »

Hi,

Is AVPFPI0.dll in the Charter folder? If it is....

I would reboot in safe-mode and then delete the folder.

Windows 98 - http://www.microsoft.com/windows98/usingwindows/maintaining/tips/advanced/SafemodeBoot.asp
Windows XP - http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

If it isn't, search for AVPFPI0.dll,reboot in safe-mode and delete it.

Don't worry about bugging us, that's what we are here for! Grin
« Last Edit: March 08, 2007, 05:57:09 PM by Admin » Logged

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