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Author Topic: Problem with Outlook 2007  (Read 2425 times)
mrtubs
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« on: March 14, 2007, 01:03:17 PM »

Hi
I have recently changed from using outlook express to access my e.mails to the new outlook 2007 office program.

I have one problem.  When I am browsing the net and come across a hyperlink to an e.mail address, when I click it to send an e.mail I get the message "could not perform this operation because the default mail client is not properly installed"

I cannot understand this as the office suite installed easily without problems and everything else works perfectly.

Any suggestions would be greatly appreciated.

Ian
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Geekgirl
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« Reply #1 on: March 14, 2007, 10:49:54 PM »

Make sure that the default e-mail client is set correctly.


    * Click Start, Run and type control inetcpl.cpl
    * Select the Programs tab
    * From the E-mail dropdown list, choose another mail client and click Apply
    * Redo the procedure and set your preferred email client again (Outlook 2007)
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mrtubs
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« Reply #2 on: March 14, 2007, 11:10:53 PM »

Hi

I have tried that but now I'm getting the message:
"The server loginnet.passport.com at Microsoft Passport requires a username and password"
and it's asking me for a user name and password.

Ian
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« Reply #3 on: March 14, 2007, 11:27:32 PM »

When you enter that what happens?
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mrtubs
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« Reply #4 on: March 14, 2007, 11:59:36 PM »

I haven't got a user name or password so I can get no further

Ian
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« Reply #5 on: March 15, 2007, 12:08:59 AM »

If I am not mistaken you need a usename and password from your isp to recieve your emails
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« Reply #6 on: March 15, 2007, 12:19:40 AM »

I have tried that but it didn't accept it as the correct user name and password.  So I went through your instructions a second time and now it's back to saying that the default e.mail client is not properly installed.
Incidently on running the program you suggested there was not an option for outlook 2007, just office outlook, would that be a problem?

Ian
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« Reply #7 on: March 15, 2007, 12:24:30 AM »

My bad I thought you upgraded to Microsoft Outlook   Roll Eyes

Quote
I have recently changed from using outlook express to access my e.mails to the new outlook 2007 office program.
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mrtubs
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« Reply #8 on: March 15, 2007, 12:27:34 AM »

I have upgraded to outlook, just wondered if it is OK that it didn't specify 2007.
It's still saying "default e.mail client is not properly installed" even though every other part of it is working fine including sending/receiving e.mails.
Should I try to reinstall or would I lose all my previous e.mails saved in folders?
Ian
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« Reply #9 on: March 15, 2007, 12:31:06 AM »

What is your default e-mail program listed in IE?


Open Windows Explorer.
Go to Tools | Folder Options | File Types.
Scroll down to URL:HyperText Transfer  Protocol (NOT URL:Internet Shortcut)
and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
(Check the path to iexplore.exe to make sure that is correct and use the
double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

Sometimes it is necessary to uncheck Use DDE.

If that doesn't fix it, go to Start | Run and type

regsvr32 urlmon.dll

http://www.tutorials-ne.com/msoutlookexpress/default-mail/
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« Reply #10 on: March 26, 2007, 12:15:55 PM »

Thanks a lot for your help, it's working fine now.
Cheers
Ian
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Geekgirl
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« Reply #11 on: March 26, 2007, 07:51:23 PM »

Your Welcome Ian
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