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Author Topic: Roxio creator 9  (Read 1255 times)
mrtubs
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« on: September 23, 2007, 12:23:52 AM »

Hi
I have recently had an unrelated problem on my pc which has resulted in me having to repair some windows file using the installation disk - windows xp home.

Since then I have not been able to use any of the video features in Roxio creator 9 such as create DVD

I get the message: " the following codec9s) must be activated before using the application MPEG-2. click OK to activate or cancel to abort.

If I hit cancel the application closes down, if I hit OK I get "no permission - bad installation" and then it closes down.

I have tried uninstalling and reinstalling creator 9 and the windows media player but it hasn't made any difference.

I was having trouble viewing video on media player as well but have followed another acticle and downloaded something that makes it work OK.

I don't know if relevant but I also periodically get an update message from windows followed by " Microsoft Windows Installer 3.1 has failed to install".

Any help appreciated.

Ian
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redaxe
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« Reply #1 on: September 24, 2007, 12:41:47 AM »

I'm pretty sure that you can get help from the Roxio forum on that issue, but the Windows problem seems to be rather more pressing.

What I found, when doing a google search for any Microsoft related articles about the installer problems was the following

http://support.microsoft.com/kb/315353
http://support.microsoft.com/kb/555175
Here's another one
And the fourth.

I don't know if any of those apply to your problem, but it's a good place to start and please let me know how you fared.

Good luck
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mrtubs
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« Reply #2 on: September 26, 2007, 05:24:44 PM »

Many Thanks
The method 2 on the second page did the trick.
All updates installing OK now
Thanks again
Ian
 Cheesy
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redaxe
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« Reply #3 on: September 26, 2007, 09:15:15 PM »

Excellent mate

Good luck with your future computer issues Smiley
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