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Author Topic: PC Boots to give "NOT SUPPORT" Message  (Read 787 times)
skewedhalo
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« on: October 02, 2007, 09:47:24 PM »

Tiny Desktop PC
Windows XP SP2

No other information known at present!   Embarrassed


The PC in question boots normally to the Windows start-up screen.  It then gives a black screen with a message at the top.  The message is in white writing on a red background and says "NOT SUPPORT".  It flashes then goes to a blank black screen.

When trying to get into safe mode, the PC hangs on the screen where all the drivers are listed.

I am at a loss where to start!  I don't even know if I have posted this in the correct forum.

One thing that did attract my attention was that when I switched the PC off, the expected message "NO SIGNAL" appeared briefly on the monitor.  The font and colour scheme of this message was the same as the "NOT SUPPORT" message.  Could they be linked?

Please help.  The PC owners have some very precious baby photos, un-backed up of course, sitting on this PC and I am convinced that there may yet be a simple solution.

Many thanks.
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redaxe
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« Reply #1 on: October 08, 2007, 11:20:13 AM »

I'd start by opening the case and see if all hardware is seated properly in their respective slots. RAM chips properly seated, PCI cards, AGP or PCI-Express cards properly seated. Cables properly inserted into their respective slots, both power connectors, IDE cables etc.

If all of them are OK, then the next step is to start troubleshooting various bits and pieces. But start with this and then report back with the amount of chips, expansion cards and such peripherals.

Good luck
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skewedhalo
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« Reply #2 on: October 08, 2007, 11:29:53 AM »

Thanks Redaxe, but yesterday I went with my hunch and set up the system with my own monitor.  Guess what?  The PC is fine, so the problem must be with the monitor.

Since their monitor has no driver, I'm guessing it's a hardware fault.  But, I really don't get it. Surely if a monitor is 'well' enough to display up to the Windows XP screen then it's OK?  What problems can you have with TFT monitors?

Any other ideas gratefully recieved.

Sharon
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redaxe
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« Reply #3 on: October 08, 2007, 11:34:47 AM »

TFT monitors need software support to work properly, that's an annoying fact of life. The main problem is that they sometimes have built in speakers, that also need driver support, so it's basically a lose-lose situation when the damn thing goes belly up.

The old CRT models are much better in this regard, because they're all regarded as generic, so there's no particular need for software support for them.

It's also possible that the connectors on the TFT is broken, so no matter what you try to do, it won't work for you at all. You can test that by hooking it up to your own computer and see if it gives you the same problem.

Good luck Smiley
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