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March 30, 2020, 10:32:56 PM
 

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Author Topic: RPC terminated unexpectedly and others problems  (Read 2852 times)
charjon
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« on: February 16, 2008, 04:42:13 AM »

Firstly, I've googled many web pages for my symptoms and found them to be similar to the MS Blaster Worm..
The problems seemed to start around about when I downloaded a DVD torrent and about the same time my AV STOPzilla auto-updated,
My start up time of the PC is extremely slow, Once it finally gets up, it appears to be in windows classic appearance and the taskbar is minimized out of the screen,
then a dialog box appears stating something like "Windows Defender Application failed to initialize 0x800106ba yadda yadda",
then shortly after another one appears stating that "SHUTDOWN WAS INITIATED BY NT AUTHORITY/SYSTEMS
Windows must now restart because the RPC (Remote Procedure Call)service terminated unexpectedly.
Then 60 seconds later it shuts down but freezes when it gets to the Saviig your Settings part of shutdown.
I found that every couple of minutes when it comes up I can use a command "SHUTDOWN -A" to stop it, But many more problems are occuring such as, I can't do a system restore, I can't ADD/REMOVE Programs, I can't get programs like NERO EXPRESS to run as it comes up with "an error using COM/OLE occurs. Please check the installation of COM on your computer",
I also can't connect to the internet because when I click IE icon the browser comes up for half a second then dissapears..I can't even get into the security center or firewall settings..
I'm using Windows XP SP2,
PLEASE PLEASE HELP!!!
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Pancake
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« Reply #1 on: February 16, 2008, 11:13:24 PM »

I dont think this is virus related but I will have a look.


Please download HijackThis to your desktop.. http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

Alternate link
http://download.bleepingcomputer.com/hijackthis/HJTInstall.exe

This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Upon install, HijackThis should open for you.

Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.

========================================

Please download SDFix from here and save it to your desktop


Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.


Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Post that log in your next reply.


=========================================


Please download Combofix from any of the links below, and save it to your desktop.  For further information regarding this download you can see this on this Information Page

            Combofix Link 1
            Combofix Link 2
            Combofix Link 3 


**Note:  It is important that it is saved directly to your desktop**

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
    When finished, it will produce a report for you. 
  • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
 


Caution...Never run and remove files using ComboFix without being supervised by a security analyst.



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charjon
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« Reply #2 on: February 18, 2008, 03:30:58 AM »

Thanks for the reply, The first thing I did before following your instructions was run AVG AntiVirus Pro and it found 9 threats, It removed 3 and quarantined 6, after reboot, When the dialog box stating that windows is shutting down because the RPC terminated unexpectedly I run the command "SHUTDOWN -A" which usually prevents the shutdown now appears to do nothing and computer continues the 60sec countdown till it shutsdown...
Huh??
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Pancake
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« Reply #3 on: February 18, 2008, 04:03:21 AM »

I need the logs from the instructions I gave you.
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