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June 02, 2020, 09:21:38 AM

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Author Topic: missing file  (Read 1142 times)
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« on: November 14, 2008, 12:53:54 PM »

 When I start windows,a window pops up saying a file is missing,the file is C:\Windows\Config\crss.exe

 Since this began I cant open web pages

 How and where can I replace this file?

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« Reply #1 on: November 16, 2008, 04:42:05 PM »

Hi Wayne

Firstly "csrss.exe" should be in the C:\windows\system32" directory, not config directory. Check this: The legitimate csrss.exe is part of the Microsoft client server software and is a very important part of the system which should not be removed.

One way to determine if csrss.exe is a legitimate file besides looking at the date modified is to right click on csrss.exe inside Task Manager and attempt to end process. Because csrss is a critical file, Microsoft should inform you with a message that csrss.exe is a critical system process and end it is not possible.

If you do not receive this message when attempting to end the csrss.exe process, then it may indeed be a virus. If you decide to terminate the csrss.exe process, make sure any applications are shutdown (such as word, etc) and that you have a backup of your data.
Shut off system restore and run a virus scan on your system. Afterwards, restart system restore and check again.

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