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Author Topic: Please Help with Spyware Removal!!!!  (Read 882 times)
chrisdapos
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« on: December 29, 2008, 01:28:45 AM »

Here is the log file.
My computer randomly is getting popups now, even with IE not open.
Thanks for any help!!!
-Chris

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:25:47 PM, on 12/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alias\Maya6.0\docs\Wrapper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\Alias\Maya6.0\docs\jre\bin\java.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\prunnet.exe
C:\WINDOWS\SYSTEM32\WTablet\TabUserW.exe
C:\Program Files\NavNT\vpc32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Chris\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O4 - HKLM\..\Run: [PD0620 STISvc] RunDLL32.exe P0620Pin.dll,RunDLL32EP 513
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"
O4 - HKLM\..\Run: [d438d786] rundll32.exe "C:\WINDOWS\system32\gnplcgyd.dll",b
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [prunnet] "C:\WINDOWS\system32\prunnet.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\SYSTEM32\WTablet\TabUserW.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.parallelgraphics.com/bin/cortvrml.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O20 - AppInit_DLLs: oupdmx.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Alias Documentation Server (aliasdocserver) - Unknown owner - C:\Program Files\Alias\Maya6.0\docs\Wrapper.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 5835 bytes
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Pancake
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« Reply #1 on: December 30, 2008, 11:15:42 PM »

Run both these programs.


Please download Malwarebytes' Anti-Malware from one of these places:

 http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html

 http://www.besttechie.net/tools/mbam-setup.exe


Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.

Please Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


=====================================================================================

=====================================================================================


Ok.Lets download ComboFix.exe. This will give me a better view to the files running and also hidden on your computer and also those in the registry..Please download from one of these webpages .

http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe


* IMPORTANT !!! Save ComboFix.exe to your Desktop


Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools.

Double-click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Recovery Console can be installed from your disc if you have Vista if you wish.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.





Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:





Click on Yes to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


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