[mrptomo]

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Problem Application Name & Version:
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I recently installed a new internal modem into my mums ancient Dell computer. I have tried to connect to the internet but get the message 'cannot find carrier signal'. Using the control panel I have seen that the modem is working ok. The cable from the modem to the telephone is ok as well. She has is using windows 98.

Pleeeeeease help me solve this, What should I do first to fix this. I've got to come up with a solution pretty quick before I look a real computer novice in front of me mum. Which I am!!!

[Admin]

Hi,

Do you get a response to the AT test by running?

Start > Settings > Control Panel
Modem > Diagnostics tab
Select COM port modem is on and hit "More Info..."

If you get no errors, start by making sure the phone cable is connected in the correct connector on the modem since there are two. One for the line and the other used as a pass-through for a phone.

[mrptomo]

I have finally fixed it. I'm not quite sure what the problem was but I re-loaded windows and all was fine. I suspect it was a missing file. Thanks for your help and advice.

[Admin]

That's great! Glad you fixed it!

Thank you for updating your thread!