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Author Topic: Office system issues  (Read 1130 times)
Zoobee
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« on: June 03, 2010, 10:43:50 AM »

The system is windows xp pro

Recently we had some issues due to spyware etc. That was removed and have since done a repair install. Everything was working fine bar windows update and the internet in general short of not using a proxy.

Various issues have since arisen, one being that we cannot shut the machine down. I am not aware what the problem may be right now but here is the HJT log.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:30:16, on 03/06/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UltraVNC\WinVNC.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtMonEx.exe
C:\Documents and Settings\Ivor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ivor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Ivor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ivor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://companyweb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gmc-uk.org/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\UltraVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Sophos AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://portal.belfastmet.ac.uk/InternalSite/WhlCompMgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = directmedics.local
O17 - HKLM\Software\..\Telephony: DomainName = directmedics.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{9DD4988F-3FBF-4CA3-9C0D-8A30ABD9B750}: NameServer = 62.231.32.10,194.74.65.69
O17 - HKLM\System\CCS\Services\Tcpip\..\{CE084E06-8BF6-49EE-AA2B-190739F47A1E}: NameServer = 194.72.9.34,194.72.9.38
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = directmedics.local
O17 - HKLM\System\CS1\Services\Tcpip\..\{9DD4988F-3FBF-4CA3-9C0D-8A30ABD9B750}: NameServer = 62.231.32.10,194.74.65.69
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = directmedics.local
O17 - HKLM\System\CS2\Services\Tcpip\..\{9DD4988F-3FBF-4CA3-9C0D-8A30ABD9B750}: NameServer = 62.231.32.10,194.74.65.69
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OneTouch 4.0 Monitor - Visioneer Inc. - C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: VNC Server (winvnc) - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe

--
End of file - 6457 bytes


Any help is most appreciated, our network administrator is proving rather difficult to get in touch with so I have came here for advice.

Thanks
Colin

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Pancake
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« Reply #1 on: June 03, 2010, 11:58:51 PM »

Lets take a closer look..


===============================================



Download Combofix and place it on your Desktop.



http://download.bleepingcomputer.com/sUBs/ComboFix.exe


* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Combofix may be slow to start and appear to be doing nothing  before it starts scanning.Just leave it,it will start.

You can get help on disabling your protection programs here : http://www.bleepingcomputer.com/forums/topic114351.html

Please include the C:\ComboFix.txt in your next reply for further review.


Caution.....
Never use this program to remove files.Only use it with  help from an experienced user.Wrongful use can damage your computer.This tool is not a toy and not for everyday use. ComboFix SHOULD NOT be used unless requested by a qualified helper






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