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Author Topic: pc shuts off and goes into a memory dump  (Read 5805 times)
icetea
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« on: May 26, 2003, 04:05:24 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:windows xp pro
Problem Application Name & Version:power point ofice 2000xp
Problem Hardware Make & Model:
Error Messages:[



When I try to open any file that I have created using power point
my screen goes black then up comes a blue screen with message memory dump contact system admin

Any Ideas this is driving me mad

Thanks in advance
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« Reply #1 on: May 26, 2003, 04:55:15 PM »

Hi,

I have not found anything about this behaviour but would look to see if the system may have a macro virus that the built-in macro virus detection in MS Office and perhaps an installed antivirus software are conflicting on scanning.

Make sure your antivirus software is up-to-date and scan all your PowerPoint files including the folder PowerPoint is installed in.

Where these documents created with this version of PowerPoint?
Can you open these documents on another system?

You can also try to repair MS Office by running 'Add/Remove Programs' in the Control Panel, select MS Office and hit 'Change'
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icetea
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« Reply #2 on: May 26, 2003, 06:03:14 PM »

Have tried your suggestions but to no avail Sad

I do get this error message

"PAGE_FAULT_IN_NONPAGED_AREA"  FOLLOWED BY THESE NUMBERS

"0X000000050,0XE1294000,0X00000000,0X8060BEF2,0X00000001"

Again thanks in advance.
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« Reply #3 on: May 26, 2003, 06:55:06 PM »

Hi,
----------------------------------------------
Bug Check 0x50 PAGE_FAULT_IN_NONPAGED_AREA, which is defined as 0x50, is issued if invalid system memory is referenced.
----------------------------------------------

Many of these errors seem to be caused by 'bad' hardware drivers for either the video card or printer.

Has any new hardware or software been installed right before this problem started?
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icetea
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« Reply #4 on: May 26, 2003, 07:21:30 PM »

I will check your  suggestions out and let you know the outcome

many thanks
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« Reply #5 on: May 26, 2003, 10:33:17 PM »

WENT TO MY OTHER DRIVE INSTALLED OFFICE PULLED OVER FILES FROM  D DRIVE POWER POINT NO PROBLEM WAS EVEN ABLE TO CHANGE SAVE AND PRINT NOTHING WRONG IN  WINDOWS ME GOT ME THIS TIME
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« Reply #6 on: May 26, 2003, 10:35:49 PM »

BY THE WAY REINSTALLED DRIVERS FOR XP
GRAPHICS
MONITOR
SERVICE PACK
EVERY THING I COULD THINK OF
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« Reply #7 on: May 27, 2003, 12:19:37 PM »

Hi,

If I understand correctly, you installed MS Office on another drive on the same system and all worked fine, is this correct?

Run a CHKDSK to verify the drive containing the troublesome MS Office doesn't have bad sectors. Assuming it is the C: drive, run:

1. Start > Run
2. Type 'CHKDSK /R' then hit OK (no quotes)
3. This will schedule a CHKDSK on the next reboot
4. Reboot the system and let CHKDSK run

If all is fine, try re-installing MS Office in the same folder as the damaged installation to see if the problem gets fixed.
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« Reply #8 on: May 28, 2003, 09:05:49 PM »

Sorry my reply has taken a while work comitments
I did a reinstall of my office and hey presto all is well thanks for your help i will try to keep an eye on the forum
just incase I can be of help in the future
Keep up the good work
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« Reply #9 on: June 03, 2003, 12:32:20 PM »

That's great! Glad you solved your problem! Grin
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