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June 04, 2020, 05:58:20 PM
 

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Author Topic: Screen blank after installing fax modem  (Read 1375 times)
awong
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« on: June 27, 2003, 04:38:37 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: window2000
Problem Application Name & Version: none
Problem Hardware Make & Model: tomato 5STX motherboard + PCTel PCI fax modem
Error Messages: None
Bios: Award v1.0


Screen blank after putting the new PCI fax/modem card in. No indication of initial memory check and no screen leading to bios setup. System does not boot.

System info before inserting the fax/modem card:
Memory allocation:-
000A0000 - 000AFFFF S3 Virge
000A0000 - 000EBFFF PCI bus
000C8000 - 000EFFFF PCI bus
06000000 - FFFEFFFF PCI bus
E0000000 - E3FFFFFF S3 Virge

IRQ allocation:-
IRQ1  keyboard
IRQ4  Com1 used by mouse
IRQ6  Floppy controller
IRQ9  Realtek ethernet adaptor PCI
IRQ11 PCI to USB
IRQ14 Primary IDE
IRQ15 Secondary IDE

Devices:-
Display adaptor-> S3 Virge Port I/O 03C0-03CF and 03D4-03DB
Printer-> Epson colour 640 on LPT1
Network-> Realtek PCI ethernet adaptor
Sound-> Creative ISA sound card
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« Reply #1 on: June 27, 2003, 04:41:55 PM »

Hi,

Does system power up / boot if you remove the modem?

If so, try another PCI slot
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« Reply #2 on: June 27, 2003, 09:25:10 PM »

System works fine once I remove the fax/modem card. Did try other PCI slots and different brand fax/modem card already with same problem.
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« Reply #3 on: July 07, 2003, 01:39:53 PM »

Hi,

Very strange!

Maybe try to disable the COM ports in the BIOS (hit <DEL> on most systems during power up) then try to re-install the modem.

Perhaps the modem cannot find any resources and then assigning conflicting resources. If the resource for the COM ports are available, perhaps the modem will use those instead.
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« Reply #4 on: July 07, 2003, 04:23:28 PM »

Com1 is used by the mouse. Did disable com2, same result. Removed all cards with just the video and modem, same result. Did even boot up with video card only, but once I did a hot insertion of the modem card, everything freeze. Thinking about reassigning the memory range used by the video card but the award bios does not give me that option.
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« Reply #5 on: July 07, 2003, 06:42:05 PM »

Hi,

Do you have another video card to see if it is the conflicting device?
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