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Author Topic: IE6 msg "default mail client not proerly installed  (Read 2246 times)
dd712
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« on: July 17, 2003, 06:09:10 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Win2k sp3
Problem Application Name & Version:  IE 6
Problem Hardware Make & Model:
Error Messages: "Could not perform this operation because the default mail client is not properly installed."???
Any help with this?  I have looked on MS Knowledge Base and found nothing.



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« Reply #1 on: July 18, 2003, 02:00:57 PM »

Hi,

Since you have not supplied enough details, I will assume you get this error by clicking the MAIL button on the button bar in IE.

Take a look at your IE settings to find out what the default mail app is:

1. Tools > Internet Options...
2. Programs tab
3. Check E-mail field, what program is there?
4. Set to Outlook Express
5. Run Outlook Express
6. Tools Options
7. General tab
8. At bottom, click "Make Default" for the Mail Handler

If you get this error by launching Outlook Express from the Start Menu shortcut, then re-install IE6/Outlook Express
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« Reply #2 on: July 18, 2003, 02:10:44 PM »

Thanks for responding.  I am using MS Outlook 2000 and have all settings correct as far as I know.  I have gone into Internet options and specified Outlook as my email program.
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« Reply #3 on: July 18, 2003, 02:19:51 PM »

Hi,

Does Outlook 2000 work if you run it from a shortcut?
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« Reply #4 on: July 18, 2003, 02:25:48 PM »

Outlook works fine when emailing a normal message.  It is only when I try to email using a link that is in a web page that I get the error message.
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« Reply #5 on: July 18, 2003, 04:44:10 PM »

Hi,

This is happening because the mailto file type is probably associated with a non working email client. Set it back to Outlook 2000:

1. Open Windows Explorer
2. Tools > Folder Options...
3. File Types tab
4. Select "URL:MailTO Protocol"
5. Hit "Advanced" button
6. Select "Open" in "Actions" area
7. Hit "Edit"
8. Set "Application used to perform action" to the Outlook 2000 executable by hitting the "Browse" button and finding Outlook.exe (probably in c:\program files\microsoft office\office)
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« Reply #6 on: July 18, 2003, 05:24:46 PM »

Went into file types and set the application for C:Program Files\microsoft\office\Outlook.exe and %1 was added to the end of the string.  I changed the icon to Outlook.  Now I am getting the new message "The command line argument is not valid. Verify the switch you are using."  This can drive a man to drinking!
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« Reply #7 on: July 18, 2003, 05:30:58 PM »

Hi,

Try putting this in "Application used to perform action" (make sure the path to outlook.exe is adjusted for the location on your system)

"C:\Program Files\Microsoft Office\outlook.exe" /mailurl:%1


If that doesn't do it, try:

"C:\Program Files\Microsoft Office\outlook.exe" -c IPM.Note /m "%1"
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« Reply #8 on: July 18, 2003, 08:51:23 PM »

Thanks Admin for all your help.  The string you suggested needed some characters at the end of the \Outlook.exe.  The are -c IPM.Note /m "%1".  I entered them at the end of the string and the email is working at last.
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« Reply #9 on: July 19, 2003, 01:00:10 AM »

That's great! Glad I could help! Grin
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