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Author Topic: Mouse stop responding(system freeze)  (Read 2155 times)
dkam
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« on: August 03, 2003, 12:10:20 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:Windows XP
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:
My mouse sometimes stopped responding.  This usually occurs when I turn on the computer and use the mouse to click the next step without waiting enough time for the computer to run sometime background programmes. Sometimes the problem also occurs a while after starting.  I have to reboot the computer by pressing the on/off key to make the computer work again. I have tried to press the windows key in the keyboard when the error occur but does not get any response so I suspect that the system may also be hanged.

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Moshebagelfresser
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« Reply #1 on: August 04, 2003, 06:44:02 PM »

When a computer freezes after a short time in use 90% of the cause is the CPU fan, it is not reaching the rpm of around the 6000 mark and therefore you get an overheating problem. Take your computer to a computer technician and ask him to change the fan. Si Sandra is a program that can be got downloaded, and it can check the temperature of the CPU. Another way is to hit the Delete button on Bootup, and look for the Fan Temperature in the Bios. The CPU temp should be around 42C/108F Motherboard 35C/95F. But get a technician to check it over cost far less than burning out the CPU.
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« Reply #2 on: August 25, 2003, 01:05:08 PM »

Hi,

Are you still experiencing problems with this?
Can you give us an update?
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Sylvain Amyot
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dkam
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« Reply #3 on: August 25, 2003, 03:23:12 PM »

I am still having the problem. Because I have another problem in Outlook Express and I want to ensure that all my emails have been backup, I haven't taken the computer for repair yet.

Thanks.
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« Reply #4 on: August 27, 2003, 03:55:43 PM »

Hi,

Try running the system in "Diagnostics Startup Mode" and let me know if the problem persists.
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Sylvain Amyot
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dkam
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« Reply #5 on: August 28, 2003, 02:53:34 PM »

Hi Sylvain,

I ran the diagostics startup mode but did not find any errors.

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« Reply #6 on: August 28, 2003, 03:30:33 PM »

Hi,

Then the problem is with a loaded app.

Try using the Selective Startup to narrow down the problem. Most likely it is something loading on the 'Startup' tab of MSCONFIG
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« Reply #7 on: August 29, 2003, 02:52:16 PM »

Hi Slvain,

I performed the tests using selective start up but did not notice any exceptions.

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« Reply #8 on: September 02, 2003, 06:49:13 PM »

Hi,

I am understanding you correctly? When you tried "Diagnostics Startup", the mouse/system lockups stopped. When you tried "Selective Startup", the problem also stopped. Did you try "Selective Startup" with any options selected? Try the first three (don't select the last one "Load Startup Items", if problem still gone, then the problem is with an item from the "Startup" tab (in MSCONFIG). Add a few in (from the Startup tab), reboot, see if problem still gone, add a few more, reboot...until the problem comes back. Then you will know (within a few items) which one is causing this.
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