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Author Topic: MSGSRV32 error --computer freezing  (Read 3729 times)
babybratgirl
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« on: August 15, 2003, 03:25:19 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows 98
Problem Application Name & Version:
Problem Hardware Make & Model: Pent. 4 2.5mhz
Error Messages: Msgsrv32 not responding


Everytime I am on the Internet the computer will freeze up and "msgsrv32 not responding" comes up.  ctr. alt. del. will not work to restart it.  I have to do a hard shut down and restart the entire computer.  Any suggestions?
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Wendy Jo Carter
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« Reply #1 on: August 15, 2003, 01:51:48 PM »

Disable power management. To do so, click Start, point to Settings, click Control Panel, and then double-click Power.
In the Power Management box, click Off (or click the "Allow windows to manage power on this computer" check box to clear it).
Click OK.
Restart your computer.

If the behavior continues to occur, follow these additional steps:
In Control Panel, double-click System.
On the Device Manager tab, double-click the System Devices branch to expand it.
Double-click Advanced Power Management Support.
On the Settings tab, click the Enable Power Management Support check box to clear it, and then click OK.
Click OK.
Restart your computer when you are prompted to do so.

check out this link also

http://www.computerhope.com/issues/ch000450.htm
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« Reply #2 on: August 26, 2003, 04:38:59 PM »

Hi,

Are you still experiencing problems with this?
Can you give us an update?
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Sylvain Amyot
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babybratgirl
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« Reply #3 on: August 28, 2003, 12:48:23 AM »

I got it working for a few days, now when I try to log on the modem dials and initalizes then when it gets to step 5 "talking to the network" it freezes and stays right there and doesn't finish connecting.
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Wendy Jo Carter
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« Reply #4 on: August 28, 2003, 12:29:06 PM »

Hi,

Try running in Diagnostics Startup Mode to see if problem persists. Let me know the results.
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Sylvain Amyot
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babybratgirl
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« Reply #5 on: August 29, 2003, 08:44:48 PM »

I tried the diagnostic startup and I still could not get on the internet on my computer, it gets to stage 5 "talking to the network" and it gets stuck there.  I am not getting the msgsrv32 error message anymore though.  Any more suggestions?
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« Reply #6 on: September 02, 2003, 05:36:23 PM »

Hi,

I would re-install Dial-up Networking. Don't forget to set MSCONFIG back to "Normal"

1. Write down your ISP information from the existing Dial-Up connection. (e.g. number to dial, dns address, account name...)
2. Go to the Control Panel, select "Add/Remove Program"
3. Go to the "Windows Setup" tab
4. Double click "Communications"
5. De-select "Dial-up Networking"
6. Hit OK, then OK again. It will be removed.
7. Reboot
8. Go back and re-select it, hit OK
9. You will be prompted for your Windows 98  CD.
10. Once done, reboot and recreate a new Dial-Up connection through "My Computer" with the information you wrote down in step 1.
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Sylvain Amyot
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babybratgirl
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« Reply #7 on: September 04, 2003, 12:08:21 AM »

Thanks for all of your help, the problem is solved!  Don't really know what was wrong, but I uninstalled the internet service provider and reinstalled and now it is working fine!!!!!:)Grin
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« Reply #8 on: September 05, 2003, 03:39:07 PM »

That's great! Glad to hear it! Grin

Thanks for letting us know! Smiley
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