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Author Topic: keyboard don't work  (Read 1323 times)
goody
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« on: September 10, 2003, 07:27:08 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:XP
Problem Application Name & Version:
Problem Hardware Make & Model:hp keyboard
Error Messages:


My keyboard or mouse won't work when plugged up at at the same time, however if I unplug the keyboard then the mouse will work or if I unpug the mouse then the keyboard works can you tell me what might be the cause of this and how do I fix it. Thank you.  
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« Reply #1 on: September 11, 2003, 02:49:57 PM »

Hi,

Wow, very strange!

Do both the keyboard and the mouse have a PS/2 connector? (small round connector)
Are you plugging them in the correct connector? (I'm sure you are but I need to make sure)
Do you have a different mouse and keyboard to try?

If both devices are PS/2, it sounds to me like the PS/2 controller on the motherboard is flacky but it is difficult to say at this point.

Try going into Windows and verify "Device Manager" for any conflicts between these two devices.
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« Reply #2 on: September 12, 2003, 08:09:12 PM »

yes they are both PS/2 connecters, I tried a new key board and mouse and still the same problem. There were no conflects between them.
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« Reply #3 on: September 15, 2003, 03:38:19 PM »

Hi,

At this point it is still difficult to say wether its the motherboard or Windows.
To rules out Windows, try booting off a Win98 Startup Disk (try http://www.bootdisk.com is you don't have one). Go to http://www.mouse-drivers.com/ to get a DOS drive (mouse.exe, mouse.com...) to copy to this Startup disk. Boot off the Win98 Startup disk and at the prompt type the 'mouse' command to load the DOS mouse driver. Once the drive states it has found the mouse, type "edit" <ENTER> (no quotes) at the A: prompt. Does the mouse/keyboard work?
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« Reply #4 on: September 15, 2003, 08:58:03 PM »

I tried to boot off windows98 and the key board still does not work.Do you think I need another mother board?
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« Reply #5 on: September 17, 2003, 02:48:46 PM »

Hi,

Did the keyboard work until the mouse drivers were loaded?

At this point I do suspect the motherboard to be faulty. If still under warranty, get it replaced. If not, get it replaced from a store that will take it back if the problem is not resolved, but I am fairly certain that it will be (from the info you have provided me)
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« Reply #6 on: September 19, 2003, 11:28:15 PM »

thank you the info you gave me was very helpful,it did turn out to be a faulty motherboard
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« Reply #7 on: September 23, 2003, 02:42:57 PM »

Glad to help!;D
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