[urban]

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows xp pro
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages: wmdm pmsp service encountered a problem



My laptop has one awol, I can't use some of my programmes(they dont load)

A message came up saying: insert the windows xp pro disk because certain certificates need to be replaced.

I inserted the disk, it just loaded up with a few different options of either installing windows or installing different programmes ect....I tried installing certificates with no result..

I've tried to restore to an earlier time but there are no points to restore to.......

please help.....thanks

[Admin]

Hi,

What were you doing when the messages to replace certain certificates came up? Were you on the internet? If so, read this Microsoft Article http://support.microsoft.com/default.aspx?scid=kb;EN-US;321677

If not, is there more to the error message?

[urban]

Messages don't come up any more but the problem still persists...


I don't go on the internet with the laptop..


Cheers.

[urban]

 It would be if I'd left it doing nothing for a while, it would show me the message about inserting the windows disk (I'd then normally restore it but have run out of restore points)

[Admin]

Hi,

This is what I found:

-------------------------------------------------------------------------------
MsPMSPSv.exe

(Microsoft) Microsoft

[urban]

That's sorted the error message but certain programmes still will not load....

I think it is something to do with an external sound card I installed a few months ago (A message said that the certificates did not have a guarantee by xp when I installed them)

How would I go about un-installing these certificates?

[Admin]

Hi,

What service did you set to manual?
What programs will not load?
What happens when they don't load? (e.g. nothing, error message...)

[urban]

 Sorry, I've been too busy to reply lately but I'll have a look asap

Thanks.

[Admin]

Ok, let me know