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Author Topic: IExplorer and Outlook Express  (Read 2263 times)
nanc
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« on: October 18, 2003, 11:53:01 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:WIN95
Problem Application Name & Version:IExplorer 5, OutlookExpress 5
Problem Hardware Make & Model:
Error Messages:Since sending 2 e-cards from Yahoo.com/ecards, I cannot bring up my IExplorer or Outlook. My Norton SystemWorks, Crashquard, found a problem and I no longer can access these 2 applications.
I have done all sorts of scans and checks, but nothing works. I cannot  re-install IE 5 or Outlook 5 at all, most sites its not available, and version 6 you need WIN98 or better. I did have the zipped IE/Outlook install, but unzipped to a sub directory, and that did not work either. Also my MSN does not work either, says I am not registered or have no password. Luckily my Netscape works...but its soooooo slow. And I have installed my Eudora for email. ANYONE help? please.



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« Reply #1 on: October 18, 2003, 09:12:21 PM »

Hi,

Does CrashGuard have an option to undo what it fixed?

What happens when you run IE5 setup? Nothing or error message?

To rule out the possibility of a virus/worm, can you run http://housecall.trendmicro.com which is a free online virus scanner?
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nanc
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« Reply #2 on: October 18, 2003, 10:14:16 PM »

Yes, crashguard does have an option,but only terminate works.
And running IE5 setup, nothing happens, I do get an error message after a few minutes.I can try again, and write back with that message.
I will try the virus site too.
Someone said that its a good possibility that certain files are corrupted, which does make some sense, but I do not know how I can fix that. Any ideas?
Nanc


quote:
Originally posted by Admin

Hi,

Does CrashGuard have an option to undo what it fixed?

What happens when you run IE5 setup? Nothing or error message?

To rule out the possibility of a virus/worm, can you run http://housecall.trendmicro.com which is a free online virus scanner?

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« Reply #3 on: October 18, 2003, 10:59:46 PM »

Hi,

Usually to fix corrupted files they need to be replaced by re-installing the application, but sometimes that is not enough, especially if the file in question is in use by the system. Completely uninstalling, rebooting and then re-installing the application is then needed. Sometimes if the corrupted file is known, then it can be replaced.

Let me know what the error message is and we will go from there. Also run the virus scanner.
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« Reply #4 on: October 19, 2003, 01:44:38 PM »

Hi, I downloaded the virus checker, and then re-booted. It found a virus and asked me to either re-boot or continue (which I couldn't). So I re-booted in safe mode, ran the virus scan, took a long time, but finally found 3 virus's in 9 files.
I had :
I-Worm/Klez.H
I-Worm/Dumaru.A
I-Worm/Sobig.B
This checker, not only found them but cleaned them out. So far so good. I will think about doing a IExplorer/Outlook Express/MSN re-install or for now, breath a sigh of relief.
Thank you so much for your advise. If I have some more problems related to this, and cannot fix or understand, I will write back.
BUT so far so good, looks like my PC is on its way to better health.
Nanc


quote:
Originally posted by Admin

Hi,

Usually to fix corrupted files they need to be replaced by re-installing the application, but sometimes that is not enough, especially if the file in question is in use by the system. Completely uninstalling, rebooting and then re-installing the application is then needed. Sometimes if the corrupted file is known, then it can be replaced.

Let me know what the error message is and we will go from there. Also run the virus scanner.

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nanc
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« Reply #5 on: October 19, 2003, 08:40:39 PM »

Hi, I need some more help. I do not have any virus's now, or corrupted files. BUT I cannot reinstall from my IE5setup to put Internet Explorer and Outlook Express back. ANY possible way I can get a zipped IE version 5 anywhere? I am managing with Netscape and Eudora Pro, but would like to have the other..and MSN TOO. Or just MSN.
Any ideas?
Nanc

quote:
Originally posted by Admin

Hi,

Usually to fix corrupted files they need to be replaced by re-installing the application, but sometimes that is not enough, especially if the file in question is in use by the system. Completely uninstalling, rebooting and then re-installing the application is then needed. Sometimes if the corrupted file is known, then it can be replaced.

Let me know what the error message is and we will go from there. Also run the virus scanner.

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« Reply #6 on: October 21, 2003, 03:05:14 PM »

Hi,

Since IE 5 as been 'discontinued' by Microsoft, it was difficult to find one but
I found a site, by Monash University , that have Internet Explorer 5.5 SP2 available for download at:
http://www.its.monash.edu.au/software/information/monashie.html

Read the instructions carefully, especially step 7 as noted.

I am not sure if this is a custom browser by the university or not, only one way to find out. Let us know how it turns out!
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nanc
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« Reply #7 on: October 22, 2003, 12:20:24 AM »

Hi, thank you for your advise and help. I did go to this site, and downloaded the IE version 5...downloaded to a floppy and to my hard drive. Will do the install later, but wanted to write to thank you for all that you have done. If I wanted MSN, can that be installed as a stand alone or does it go hand in hand with IE? Just curious.
I will let you know how this all works.
Nancy


quote:
Originally posted by Admin

Hi,

Since IE 5 as been 'discontinued' by Microsoft, it was difficult to find one but
I found a site, by Monash University , that have Internet Explorer 5.5 SP2 available for download at:
http://www.its.monash.edu.au/software/information/monashie.html

Read the instructions carefully, especially step 7 as noted.

I am not sure if this is a custom browser by the university or not, only one way to find out. Let us know how it turns out!

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« Reply #8 on: October 24, 2003, 01:19:45 PM »

Hi,

MSN Explorer can be downloaded from http://explorer.msn.com/install.htm
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nanc
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« Reply #9 on: October 26, 2003, 12:02:52 AM »

Hi, I downloaded the IExplorer from the site,not the Microsoft one..the other. And it worked just fine. I have IE, Outlook Express and MSN back now. Thank you.
I keep checking for virus's, and so far so good.
I did a complete scan too and defrag.
Any other problems (hopefully won't be)..but if so, I know where to ask for help.
Nancy




quote:
Originally posted by Admin

Hi,

MSN Explorer can be downloaded from http://explorer.msn.com/install.htm

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« Reply #10 on: October 27, 2003, 05:49:37 PM »

That's great! Glad you're up and running! Grin
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Sylvain Amyot
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