MyTechSupport.ca :: Your Computer Technical Resource Headquarters! MyTechSupport.ca :: Your Computer Technical Resource Headquarters!
HOME FORUMS RESOURCES & TOOLS ARTICLES ONLINE STORE ABOUT US
Computer Support Forums arrow Software Support arrow Operating Systems : Microsoft arrow Topic: Videos don't work.
June 06, 2020, 05:03:54 AM
 

Home Forum Rules Help Search Mobile Version Login Register

Welcome, Guest. Please login or register.
Did you miss your activation email?
June 06, 2020, 05:03:54 AM

Login with username, password and session length
 Featured Sites:
News
New  New Poll on our main page!
"My experience with Vista..."
  0 Members and 1 Guest are viewing this topic.
Pages: [1] Go Down Print
Author Topic: Videos don't work.  (Read 2148 times)
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« on: October 21, 2003, 02:36:21 AM »

I am using XP pro. Recently I encountered a problem with playing any type of video.  I can hear their audio, but the window or screen where they should be playing is just a black square.  This happens whenever I try to play a DvD or a video already saved on my computer. The only program that does play videos correctly (meaning I can see them) is Quicktime.  RealPlayer, Divix Player, Window's Media Player (I don't even see a visulization) ,and InterActual Player however all have the same problem with not being able to see the video. How can I fix this?
Logged

 
Admin
Administrator
Hero Member
*****

Karma: +4/-0
Offline Offline

Gender: Male
Posts: 4898



Bookmark and Share

View Profile
« Reply #1 on: October 21, 2003, 03:44:01 PM »

Hi,

Has your video card drivers been recently changed?
Has a newer version of DirectX recently been installed?

Try this:

Start > Run
type 'dxdiag' (no quotes)
Run the tests on the "Display" tab
Logged

Sylvain Amyot
http://www.mytechsupport.ca

If you like to concept of this site and want to help, click here to find out how.
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #2 on: October 21, 2003, 10:40:53 PM »

Yes. Recently I received Halo for my pc. With it came a new version of DirectX. Also, to play the game with good quality I updated my video drivers for better performance. However, directly after these changes I did not have a problem. It was not until a couple weeks later that I could not play any type of video with the execption of Quicktime stuff.
I ran dxdiag just like you said and made a discovery. If I disabled the DirectDraw Acceleration, my videos will now work. However, with it enabled they don't.  Do you have any further suggestions how to fix this? Thanks for your help so far.
Logged

 
Admin
Administrator
Hero Member
*****

Karma: +4/-0
Offline Offline

Gender: Male
Posts: 4898



Bookmark and Share

View Profile
« Reply #3 on: October 24, 2003, 12:08:28 AM »

Hi,

What version of DirectX was installed?
What is the make and model of your video card?
Logged

Sylvain Amyot
http://www.mytechsupport.ca

If you like to concept of this site and want to help, click here to find out how.
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #4 on: October 24, 2003, 08:00:27 PM »

My video card is a NVIDIA GeForce4 Ti 4200. Currently my computer runs DirectX 9.0b.
Logged

 
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #5 on: October 26, 2003, 04:36:20 AM »

A quick restatment. Before when I said that if I turn off the DirrectDraw Accleration my videos will work, that is only for videos saved on my computer. I still cannot play DvD's with it turned off, and with it turned on I get just a black screen where the picture should be.
Logged

 
Admin
Administrator
Hero Member
*****

Karma: +4/-0
Offline Offline

Gender: Male
Posts: 4898



Bookmark and Share

View Profile
« Reply #6 on: October 27, 2003, 05:56:12 PM »

Hi,

You may need to install the latest video drivers that supports DirectX9

Forceware drivers version: 52.16
http://www.nvidia.com/object/winxp_2k_52.16
Logged

Sylvain Amyot
http://www.mytechsupport.ca

If you like to concept of this site and want to help, click here to find out how.
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #7 on: October 30, 2003, 03:04:32 AM »

I installed the lastest video drivers from the given site. Unfortunately I still encounter the same problem (being that I can watch saved videos if the DirectDraw Accleration is turned off, but still cannot watch DvD's with it turned off, and only get a black screen with it turned on).
Logged

 
Haith
Jr. Member
**

Karma: +0/-0
Offline Offline

Gender: Male
Posts: 47


Bookmark and Share

View Profile
« Reply #8 on: October 30, 2003, 03:07:57 PM »

Hard to say but I'm leaning toward a CODEC issue.
Have you downloaded new codecs recently?  There is a fairly new one called XVID codec that I've heard is ummmmmm causing some "issues."
Logged

Professional computer geek that loves the outdoors moreso!
Computer worker...console gamer!
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #9 on: October 30, 2003, 09:30:01 PM »

I am unaware of downloading any new codecs, but I suppose it's a possibility. If this were the problem, how would I fix it?
Logged

 
Admin
Administrator
Hero Member
*****

Karma: +4/-0
Offline Offline

Gender: Male
Posts: 4898



Bookmark and Share

View Profile
« Reply #10 on: October 30, 2003, 09:49:08 PM »

How to Detect the Availability of a DVD Decoder Upgrade:
1. Click Start, and then click Run.
2. Type dvdupgrd /detect, and then press ENTER.
After you run the dvdupgrd /detect command, any detected DVD decoders are listed with either a "yes" or "no" to indicate that there is or is not an upgrade available from the manufacturer.

If an upgrade is available for your DVD decoder program:
1. Click Start, and then click Run.
2. Type dvdupgrd /upgrade, and then press ENTER.
Logged

Sylvain Amyot
http://www.mytechsupport.ca

If you like to concept of this site and want to help, click here to find out how.
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #11 on: November 01, 2003, 01:20:30 AM »

I checked for  a codec update, and found there is no update available. I then ran dvdupgrd /upgrade just incase. Still no luck.
Logged

 
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #12 on: November 08, 2003, 05:29:46 PM »

I was wandering, since the videos seem to work with the DirectDraw Acceleration off, could it be some problem purely with DirectX9? Also, when I turn it off under the notes section I get this message "Hardware accelerated Direct3D+ is not available because the display driver does not support it. You may be able to get a newer driver from the hardware manufacturer."
Logged

 
mrh584
Jr. Member
**

Karma: +0/-0
Offline Offline

Posts: 14


Bookmark and Share

View Profile
« Reply #13 on: November 08, 2003, 06:15:18 PM »

Case closed. While going under the NVIDIA Desktop Manager, I noticed the display was set to clone. I then set it to Single Digital Display, and everything seems to be working fine now.  Thanks for all of your help. Sorry for being unaware of something that I'm sure is really stupid.
Logged

 
Admin
Administrator
Hero Member
*****

Karma: +4/-0
Offline Offline

Gender: Male
Posts: 4898



Bookmark and Share

View Profile
« Reply #14 on: November 12, 2003, 03:22:42 PM »

Hi,

That's great! Glad you solved your problem! Grin
Logged

Sylvain Amyot
http://www.mytechsupport.ca

If you like to concept of this site and want to help, click here to find out how.
Pages: [1] Go Up Print 
 
Jump to:  

Powered by MySQL Powered by PHP

Powered by SMF 1.1.21 | SMF © 2015, Simple Machines

Valid XHTML 1.0! Valid CSS!

Disclaimer
This site is NOT responsible for any damage that the information on this site may cause to your system. Everything you try, whether inspired by the response given from this site or not, is entirely at your own risk. All product names and company names used herein are for identification purpose only and may be trademarks or registered trademarks of their respective owners. We are in no way affiliated or representing any of the companies on this site unless specified.
Back to Top
Stop Spam Harvesters, Join Project Honey Pot Fight Back Against Spammers! Get Firefox! Get Thunderbird! View Sylvain Amyots profile on LinkedIn
Back to Top
Google visited last this page April 01, 2018, 02:04:21 AM