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Author Topic: jerky scrolling  (Read 1334 times)
glorianauk
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« on: October 22, 2003, 07:48:41 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



Hi, I am using windows xp professional.
when using my mouse to scroll it seems to make jerking movements - also when I delete e-mails in bulk it seems to take a long time to operate.
I have been told by my son that it could be the graphics card - what do you think?
Gloria:(
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« Reply #1 on: October 24, 2003, 12:20:18 AM »

Hi,

Jerky mouse movements are usually caused by dirty rollers. Flip your mouse around, twist off the ring around the ball, remove the ball. There are two small roller, one at the top and one on the side. Is there a lot of "gunk" stuck around it? If so, use something like a small flat head screw driver to scratch it off. Spin the roller to get it off all around and voila!

When you say bulk email deletion, are we talking about a dozen or a hundred? How long are we talking about, many seconds or minutes?
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« Reply #2 on: October 24, 2003, 02:24:22 PM »

It is nothing to do with the mouse - when the computer starts up the screen is scrolling of its own accord before anything comes up.
when I say bulk email deletion I am talking of 30 or so and it taking 20-30 seconds to delete, which is a lot longer than it used to take.
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« Reply #3 on: October 24, 2003, 03:09:18 PM »

Hi,

What do yo mean by "...the screen is scrolling of its own accord before anything comes up..."? Is the screen loosing sync? What does this have to do with jerky mouse movements?

About the bulk email deletion, do you have many (thousands) email messages in your inbox when doing this? The more email messages you have the slower things get. What email program are you using and what version?

If using Outlook Express, try compacting your messages: Tools > Options... > Maintenance > Clean up now... > Compact
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