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Author Topic: Windows ME Start-up Nightmare!  (Read 1260 times)
humor4u1959
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« on: November 26, 2003, 04:44:37 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows ME
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:




My computer starts on the 'Restore Active Desktop' page
with large, rough-looking graphics, similar to Safe Mode.
Also, there is NO MOUSE, i.e. no cursor on the screen.

What should I do!  I appreciate your help!
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« Reply #1 on: November 26, 2003, 05:46:11 PM »

Hi,

There is usually a link on the 'Restore Active Desktop' page to restore it. Once the mouse works you can simply click it. If you don't want Active Desktop, then right click the desktop, select Active Desktop > Show Web Content to disable.

What has changed for the mouse to stop working?
Is it well connected to the system?
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humor4u1959
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« Reply #2 on: November 26, 2003, 05:54:38 PM »

Nothing has changed, which is why this is so puzzling.
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« Reply #3 on: November 28, 2003, 05:09:09 PM »

Hi,

Can you navigate in Windows using the keyboard?

If so, check your mouse in Device Manager to make sure it is still installed correctly and update it's drivers, perhaps they are corrupted.
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humor4u1959
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« Reply #4 on: November 28, 2003, 11:23:34 PM »

I get to Device Manager, but I cannot scroll down to the Mouse on the list of devices.  It has the yellow "!" symbol next to it, indicating that it's not working.  However, the arrows won't work to let me scroll down to it!  Argh!  

Now what?  Thanks!
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« Reply #5 on: December 01, 2003, 02:41:14 PM »

Hi,

Hit the <TAB> key until you see the first item in Device Manager highlighted, then you can use the arrow key to go down to it.
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« Reply #6 on: December 01, 2003, 03:25:32 PM »

I did that, but the arrows would not work to let me scroll down.  Thanks for your help, but I need an expert techie to look at this computer for me.  Thanks again.
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