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Author Topic: Error when Exploring a folder or disc via shortcut  (Read 2628 times)
miguelbgood
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« on: December 02, 2003, 07:16:29 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: XP HOME serpack 1
Problem Application Name & Version: XP
Problem Hardware Make & Model: DImension 4550 (DELL) 512MB RAM 2.4 gig Pentium 4
Error Messages: Windows Explorer has encountered a problem and needs to close


Any time I right click on a SHORTCUT to a folder or disc and try to
open it via the Explore option, I get the error message "Windows
Explorer has encountered a problem and needs to close.  We
are sorry for the inconvenience" and then the Active Desktop Recovery
screen.

If I open, for instance, the folder "X" via the right click/Explore
option, it opens the folder for me to view. But if I do the exact same
thing with a SHORTCUT to folder "X", I get the error message above and
then the Active Desktop Recovery screen.

NOte, however, that if I just double click on a shortcut to a folder,
it opens fine, as normal. It is ONLY when I right click and attempt to
"Explore" the folder or disc that I get teh error message!

So basically any time I Explore a Folder via a shortcut, I get the
above error message and then if I agree to report that problem to
Microsoft, I then lose my desktop photo and get the Active Desktop
Recovery screen. But if I click Dont Send on the MS Error Message,
then it just closes the Window and leaves me with my (normal) desktop.

Either way, something is rotten in Denmark! Can anyone help me with
this mystery?


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« Reply #1 on: December 03, 2003, 07:40:07 PM »

Hi,

Is there a 'click here' link to give more details on the error in the message box?
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Sylvain Amyot
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miguelbgood
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« Reply #2 on: December 04, 2003, 09:05:18 AM »

Yes, there is this error report (there is more but I could not copy and paste it, so this is all I had the patience to manually copy down):
"Error Signature
AppName: explorer.exe     AppVer: 6.0.2800.1106     ModName: msvbvm60.dll
ModVer: 6.0.92.37     Offset: 0001c9f1

Exception Information
Code: 0xc0000005 Flags:  0x00000000
Record: 0x0000000000000000   Address: 0x000000007343c9f1
System Information
Windows NT 5.1 Build: 2600
CUP vendor code etc...

Module 1
Explorer.EXE"

Someone else recommended that I run SFC /scannow, which I did, but it did not help.

Any ideas?

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« Reply #3 on: December 04, 2003, 03:38:31 PM »

Hi,

Have you applied Critical Updates from Windows Update?
http://windowsupdate.microsoft.com
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miguelbgood
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« Reply #4 on: December 04, 2003, 10:26:50 PM »

Yes, I download all the MS updates automatically as they arrive.
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miguelbgood
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« Reply #5 on: December 06, 2003, 08:10:03 PM »

I now have done an in-place re-intall of XP, and still I have this problem... I opened another XP account on my computer, and the problem continues to exist on that account as well...
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gumbo
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« Reply #6 on: December 12, 2003, 02:46:00 AM »

I had this same problem, i rectifed it by running my norton win doctor and using it to repair the fault, it will solve the problem instantly.
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miguelbgood
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« Reply #7 on: December 13, 2003, 04:53:30 AM »

I THINK I already tried this, but I'll try it again. I HOPE you are right! Thanks for replying, anyway; I'll post back here to let you know if it worked or not...

(gumbo wrote:
" I had this same problem, i rectifed it by running my norton win doctor and using it to repair the fault, it will solve the problem instantly.")
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musanna
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« Reply #8 on: March 10, 2004, 02:09:05 AM »

I also got the same problem for my pc with the same error message. Tried win doctor also. But no use. Any solution please
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miguelbgood
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« Reply #9 on: March 11, 2004, 06:34:04 PM »

I was never able to solve the problem, I'm just living with it. I even did a "repair-install" of XP, to no avail. Please post here if you do find a solution. I have given up.
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musanna
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« Reply #10 on: March 12, 2004, 06:10:03 PM »

I have also tried the repair XP option. But No use. May be fomatting will be he last option. But I hope someone can help us before that.
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