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Author Topic: Microsoft Explorer Problem  (Read 1268 times)
venom
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« on: January 07, 2004, 06:58:22 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:Windows XP
Problem Application Name & Version:Explorer
Problem Hardware Make & Model:
Error Messages: "Internet Explorer has encountered a problem and needs to close"


I have recently subscribed to SBC DSL & have encountered several problems. The most annoying of these is with my Explorer browser. At anytime while on the net, Explorer pops up with an error message and needs to close. I am taken off-line. I haven't been able to get a simple explanation for the error & haven't a clue on how to fix it. Can anyone help?
Thanks!  

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Pancake
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« Reply #1 on: January 08, 2004, 03:25:38 AM »

Go to Start/Setting/Control Panel/Add Remove and Open it. Look for IE6 in the list, high lite it and click on "Remove".When the Option window comes up choose "Repair" .This will hopefully fix it.Let us know the out come.
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« Reply #2 on: January 12, 2004, 07:32:03 PM »

I tried this fix, but my computer must be set up a little differently.  I can access the Add/Remove program easily from the Start & then control panel. I did not find an "IE6" listed, and if I did, the add/remove section doesn't give "options" for repair. Only allows for removal of existing programs.
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« Reply #3 on: January 13, 2004, 09:05:55 AM »

Do you have Service Pack 1 ?. This maybe why you cant find it.The new Explorer in this pack should fix it.
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