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Author Topic: Palm won't sync  (Read 4431 times)
ggordon
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« on: January 22, 2004, 05:21:19 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows XP Service pack 1
Problem Application Name & Version:Palm Desktop Ver. 4.1
Problem Hardware Make & Model:Palm M103
Error Messages:Unable to initiate Hotsync operation because the port is in use by another application


I've downloaded and installed the new drivers from palm.com, deleted the USB root hub and com port, but to no avail. Oh! yea I even bought a new cradle, thinking it was the USB cable gone bad, nope same error"Unable to initiate Hotsync operation because the port is in use by another application" My device manager is telling me that com 4 is in use, but I cant figure out what devise is using it. Any ideas!

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ggordon
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« Reply #1 on: January 22, 2004, 03:07:53 PM »

Hi,

Try booting in Diagnostics Startup Mode to see if problem persists. If the problem goes away then a loaded app is using the port. Then use Selective Startup to narrow down to which app.

http://www.mytechsupport.ca/index.php?option=com_smf&Itemid=42&topic=941
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Sylvain Amyot
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ggordon
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« Reply #2 on: January 24, 2004, 01:31:59 AM »

Thanx! I'll try that.
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ggordon
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« Reply #3 on: January 25, 2004, 06:09:06 AM »

Hi, Sylvain

I tried booting the PC in the Diagnostics Startup Mode and the problem does persist. I even tried Selective mode disabling all applications and rebooting each time, but to no avail. Something is tying up the communication port. Is there anything else to try before I format this HD. Thanx again for your help.
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ggordon
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« Reply #4 on: January 25, 2004, 10:02:26 PM »

I went into the connection options and set it up to connect to the PC, my wife had it connecting to Local Network. Issue resolved. Thanx for all yur help.
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ggordon
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« Reply #5 on: January 27, 2004, 06:38:26 PM »

Great! Glad you figured it out! Grin
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Sylvain Amyot
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