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Author Topic: upgrading WIN XP  (Read 976 times)
sipapu
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« on: February 25, 2004, 10:54:20 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: WIN XP
Problem Application Name & Version: oem version

Purchased new computer and found it has the oem version of WIN XP. Thus I cannot get Microsoft support. Is there some way I can upgrade to the regular version?



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Wainui
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« Reply #1 on: February 26, 2004, 08:12:51 AM »

How do you know you cannot get support from Microsoft with the OEM version of Windows XP ?
http://support.microsoft.com/search/default.aspx?InCC_hdn=true&Catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&withinResults=&QuerySource=gASr_Query&Product=winxp&Queryc=+OEM+&Query=+OEM+&KeywordType=ALL&maxResults=25&Titles=false&numDays=&InCC=on
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sipapu
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« Reply #2 on: February 26, 2004, 06:27:03 PM »

Tried your web site above. It's true it lists a number of FAQ's. However as soon as you tryto send an e-mail for help it again asks for the PID number. If the PID includes oem as part of the entry then forget it. That is as far as you go.
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Wainui
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« Reply #3 on: February 27, 2004, 06:33:03 AM »

Sipapu,
If you say that your computer is New then it will still be under "Warranty" and under the warranty you are entitled to Technical Support from the retailer you purchased it from. Have a word with them.
Did they give you a copy of the OEM CD-Rom and the CD-Key number ?
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sipapu
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« Reply #4 on: March 01, 2004, 11:10:07 PM »

Yes they did give me the CD; but cannot answer my questions.The number one question I had was can I purchase the WIN XP upgrade and install that on top of the oem version he installed. Thus I might have access to Microoft as a registered full version user. The CD-Key on the disc he provided has 0em in the listing and as soon as I type that out then Microsoft says"goodbye."
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