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Author Topic: Explorer 6 will not open  (Read 1591 times)
rontink
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« on: February 26, 2004, 02:06:14 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: XP home
Problem Application Name & Version: explorer 6.0.2800.1106
Problem Hardware Make & Model:e-machines
Error Messages:explorer has encountered a problem and has to shut down



Yesterday I noticed that explorer would not open.  It gave me the above message and asked if I wanted to send a report.  Thinking I might have a virus, I scanned with Norton 2003 and found an infection that could not be fixed, quarantined or deleted.  It was identified as download.trojan.  Went to safe mode and scanned again.  Software found 1 error and fixed it.  Explorer will still not open...same message.  Additional scans find no problems.  In the details of the error message I get the following:  Appname: iexplore.exe, appver 6.0.2800.1106, modname: winshow.dll, modver: 1.0.0.6, offset 0000995e. Thought about removing explorer but I can't get to the internet to download another version directly.  I do have a second computer in the house and one at work that I can have access.  Many problems on here sound similar to mine but not exactly.  I am assuming that the two events (explorer and trojan) are related. Any ideas?  Thanks
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sj1184
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« Reply #1 on: February 28, 2004, 05:37:18 AM »

Hi RT,
Try this,
http://www.theeldergeek.com/repair_ie6.htm
Forget method 1 & go to method 2.You'll also need your winxp cd for this.
Take care.
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Sandy
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« Reply #2 on: February 28, 2004, 07:02:05 AM »

rontink, If the above does not rectify your problem, would you please
download Spybot S&D 1.2 from this download link
http://www.safer-networking.org/index.php?page=download
Very important----Save to disk----Install----Update
Check for problems-----fix problems in RED
Reboot and try IE again.
Do you still have remnants of the trojan leftover in your computer
EG...Possibly in your System Volume Information folder..
If you do you will have to disable system restore...
Update your Antivirus Definitions-----Disable System Restore---
Reboot your computer----Scan with AV---Enable System Restore.
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm

If Spybot does not remedy the situation, here are manual instructions
http://www.doxdesk.com/parasite/Winshow.html
or
Post a Hijackthis Log...There may be more problems that you don't realize.
Right click on your desktop and create a new folder---Name it HJT---
Download Hijackthis  http://www.majorgeeks.com/download3155.html
Unzip it to the new folder on desktop----Close down all open windows---
Run Hijackthis.exe-----Scan----Save Log----Copy and paste the contents
of the log here for advisement if your unsure.

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gareth777
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« Reply #3 on: March 18, 2004, 01:51:21 PM »

Found this topic on a search on google. Just to update with the following link which completely solved my issue. Just download the uninstall.exe and run.

http://www.pestpatrol.com/PestInfo/w/winshow.asp
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