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Author Topic: d3d.dll error  (Read 1773 times)
fmp95sub
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« on: March 08, 2004, 03:07:07 PM »

A friend of mine is having problems with her computer and she doesnt know anything about computers.
everytime she starts the computer (windows me) she get a d3d.dll error. i have no clue what this is if i close it her desktop get the white screen asking to restore active desktop. if i restore evrything looks ok but the d3d.dll error is always there. what is that?
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fmp95sub
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« Reply #1 on: March 08, 2004, 03:09:17 PM »

also she cannot shut down computer and restart or log off the only thing she can do is unplug it.
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sj1184
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« Reply #2 on: March 08, 2004, 09:58:23 PM »

Hi FMP,
Can you post the exact error message?
Take care.
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Sandy
fmp95sub
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« Reply #3 on: March 08, 2004, 10:27:23 PM »

well i will not see her again for a few days but the error box had the windows logo and the word explorer in the top left header.
and it read there was an error in d3d.dll file. i dont remember all of it but i will try to ask tonight
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shplad
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« Reply #4 on: March 19, 2004, 03:16:31 PM »

fmp95sub:

d3d.dll IIRC is usually a Direct3d support file.
If you can stay at the desktop long enough without crashing,
try runing dxdiag.exe. That is the DirectX diagnostic tool, which
allows you to check all of the DirectX components installed, including
the d3d components.

Check the DirectX files and DirectX Media files tabs to see if that .dll file is listed as missing, corrupted or associated with a problem.

Beyond that, you could always try getting a fresh copy of the file from the CD and copying it over the one on the hard drive.

Hope this helps.

Shplad
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