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Author Topic: missing help file  (Read 865 times)
keithwill838
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« on: March 17, 2004, 10:09:24 PM »

cannot open windows help,i get error messages saying helpctr.exe file is missing,and no hcappres.dll file,how can i restore/find these files without doing a full reinstall.
1 - using windows me.


2 - novice computer user

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sj1184
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« Reply #1 on: March 17, 2004, 10:33:52 PM »

Hi Keith,
http://support.microsoft.com/?kbid=305666
http://www.btinternet.com/~winnoel/HSfails.htm
Take care.
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Sandy
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« Reply #2 on: March 18, 2004, 11:31:27 PM »

Hi.  I just had a similar problem running win98se.  There was some kind of problem with that - you and I are not the only ones - check Microsoft's web page.  Is it a .chm file that's missing?  For some reason, the help files with the .chm extension seem to disappear off the system (there's something about it on Microsoft's webpage).  Go to Miscrosoft and download HTTP help files on to your system.  Open and they will install.  Should fix the problem, but check around first with more expert people than myself.
MJL54
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