[ibmer]

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:

[ibmer]

win xp home ver. Dell 2300 dimension Microsoft said it was ok to delete a hotfix.one relating to windows messinger..I did then got a blue screen with a message..windows has shut down because of harm to your comp...I went to Dell no help they were stumped microsoft wants money to help ,,In safe mode how would I re boot?? which option??!Some one else had the exact same problem..but I lost the instructions!!  help...

[shplad]

Hey IBMer:

I haven't heard that term since...since...since I used to be an IBMer.
I can suggest two things you might try. First, boot up again normally, so that you can try intentionally to get that blue screen (called a stop error) again. Write down every detail of that message. They are often very helpful.  Then post the message details here and we'll try to figure out exactly what to do.

Your other option, if you're in a rush is to boot from Your Windows CD and when you're prompted, choose the Repair Windows option. This will check and replace any DLL and .exe files Windows believes are damaged or missing on the hard drive. However-the caveat is that it may replace program files that were update by some applications and patches and updates you installed, so you risk breaking the functionality of those programs.

Shplad

quote:Originally posted by ibmer

win xp home ver. Dell 2300 dimension Microsoft said it was ok to delete a hotfix.one relating to windows messinger..I did then got a blue screen with a message..windows has shut down because of harm to your comp...I went to Dell no help they were stumped microsoft wants money to help ,,In safe mode how would I re boot?? which option??!Some one else had the exact same problem..but I lost the instructions!!  help...

[sj1184]

Hi IB,
What you can do is go into safe mode by restarting your computer & keep tapping the F8 key.When you get into safe mode,use the up/down arrow & select last known good configuration(your most  recent settings that worked),then enter.
Take care.

[ibmer]

Allright!Someone knows what Im talking about..well I dont have a win xp disk,it came preinstalled..Rent-a-Center and it will take a day or two to get back with you on that info...I got mad at Dell,and stuffed the comp. in my closet,,nd re-setup my good ole reliable IBM Aptiva win98..so I will resetup the Dell,,gggrrrr,,to copy the error message..thankyou sooo much!!Youll b hearing from me ...ibmer