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Author Topic: Windows 98 won't load  (Read 1604 times)
MYSTery
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« on: May 03, 2004, 01:34:46 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows 98
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



Have a HP pavilion comp., Windows 98, 466 mhz processor, 319 Ram, and the CD-rom stopped working. Got an external CD-rewritter backpack. Downloaded the driver from their site. Hooked up the cd-rewriter. It assigned the D letter to it. Restarted.  Everything looked great, worked fine. Then installed my son's CD. It installed it, then required direct x and media player to be installed as well (wasn't sure if we had those on there already) so clicked okay. It then said to restart, I did. And now, Windows will not load. I get the logon box, hear the happy little music, see the background image and even a  quick flash of the task bar, then nothing. Have tried to start in safe mode, still nothing. Have tried to use the restore points in DOS mode (scanreg/restore), still nothing. I did notice when I do the ctrl alt delete, the task manager does not show explorer running, only some of the utilities of the antivirus program and something called hidserv. I hope someone can please help me...? So frustrating!

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sixpac
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« Reply #1 on: May 03, 2004, 04:09:21 PM »

hidserv.exe (Human Interface Device Service) It is an official Windows file,
 is a background service that provides support for USB audio devices and USB multimedia keyboards.

What was the name of the CD (your son's) you installed ?, was it a game ?

You could boot to safe mode and use the Add/Remove to uninstall what you just installed, not a solution but worth a try.
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MYSTery
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« Reply #2 on: May 03, 2004, 05:53:02 PM »

The CD was a kids game (Bob the Builder).

Can't do the uninstall in safe mode, because I experience the same prob. in safe mode as well. The only thing I can get into is the DOS or boot mode.
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sj1184
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« Reply #3 on: May 04, 2004, 01:36:19 AM »

Hi M,
Try doing a dirty install(install windows over itself),this way you won't lose any info.It usually works at least 50% of the time.
To install windows over itself boot the computer with a bootdisk and choose cdrom support. At the a:\> prompt type: e:\setup and enter, where e: is your cdrom drive letter. It may be different depending on the bootdisk you use.The rest of the installation should continue normally. Your drivers should be recognized as they were previously.

An over the top installation like this will replace your DirectX with the version that comes with the 98 cd. So after installing 98 you'll need to reinstall your DirectX, assuming you want to use a newer version.
Take care.
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Sandy
MYSTery
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« Reply #4 on: May 04, 2004, 03:11:22 PM »

I don't have a boot disk Sad  All I have is a recovery CD.
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MYSTery
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« Reply #5 on: May 04, 2004, 06:04:40 PM »

Here is another thing (don
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