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Author Topic: Internet Explorer opens too slow if at all  (Read 1254 times)
IBecker
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« on: May 17, 2004, 11:03:52 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:


I use Windows XP and IE v 6 SP1. Pentium 4 w 512 Ram. I also am connected with DSL. Lately I cannot get IE v6 to open in less than from 5 minutes to an hour even though Outlook Express gets my email quickly. MS tech support (paid) says it is because I use ZoneAlarm 4.5 ( I have for several years) which is "incompatable with XP". ZoneAlarm tech support says "not so". Anyway I uninstalled ZoneAlarm and IE v6 opened quickly once but no more! It still takes up to 30 minutes. Curiously Mozilla's browser opens instantly! Got any brilliant thoughts on this?
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Irwin Becker
Cactus
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« Reply #1 on: May 24, 2004, 03:43:03 PM »

Sounds like you have other processes try to access the Internet at the same time.
Download and run Adaware:
http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Download and run SpyBot Search and Destroy:
http://www.tucows.com/preview/310138.html

What ever these apps find,have the app Repair or Remove.

Post back...

Cactus
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Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
IBecker
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« Reply #2 on: May 24, 2004, 05:25:15 PM »

That's what I was told by MS Tech support. I used Adware as well as Spy Sweeper and cleaned all the junk out but there was and still is no change. But the odd thing is that this very long hang of Internet Explorer occurs only with my DSL connection and NOT with dial up! Yet the DSL ISP says it is not a connection problem. Wierd. Thanks for your input though.
IBecker

quote:
Originally posted by Cactus

Sounds like you have other processes try to access the Internet at the same time.
Download and run Adaware:
http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Download and run SpyBot Search and Destroy:
http://www.tucows.com/preview/310138.html

What ever these apps find,have the app Repair or Remove.

Post back...

Cactus

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Irwin Becker
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« Reply #3 on: May 24, 2004, 05:53:02 PM »

As with any other DSL problem, you should verify everything with the hardware setup first. Make sure that every phone on that line has a filter on it. Also make sure that the phone cord going from the modem to the wall jack is less than 10 feet in length and does NOT go through a filter.

If your DSL is slow you will first have to determine if it is just slow going to websites or the transfer rate is slow. The following test will tell you your transfer rate.

Open Internet Explorer
Go to the address http://ftp://ftp.execulink.com/pub
Double click the 10meg.bin file and save it to disk
As the file is being downloaded it will tell you the transfer rate in KB/sec
This should be somewhere between 70-128 KB/sec

If it is significantly below 70KB that could be a problem.

If you are running an older version of windows (windows 98 or earlier) you can try some of the system tweaks at the following link. Anything newer than Windows 98 should already be fully optimized for a high speed connection.

http://www.dslreports.com/tweaks

If you have a good connection speed and it is just slow bringing up websites please check the following.

Click Start > Settings > Control Panel
Double click Internet Options
Click the connection tab
Click on the LAN Settings button
Make sure that there are no check marks on this screen
Click OK all the way out

Cactus
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cactus@mytechsupport.ca

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Malwarebytes::SUPERAntiSpywareFREE
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