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Author Topic: Windows XP doesn't recognize my CD-RW, Help!!  (Read 7492 times)
kstrieg
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« on: May 28, 2004, 01:07:56 AM »

I have Windows XP on my desktop, after I got DSL it stopped recognizing my CD-RW, it is no longer showing on My Computer.  Just got off the phone with my computer warranty service, when we tested the drive out of Windows it works.  It is definitely a Windows XP problem.  He had me do some things to try and fix it, nothing worked so he said I would need to just re-install my System Recovery Discs and wipe out my whole computer and I'll have to reinstall everything!  What a pain in the butt!!  Is there anything I can do that will make Windows XP recognize my CD-RW??  Please Help!

Thanks in advance!

« Last Edit: May 28, 2004, 02:01:25 AM by kstrieg » Logged

 
sj1184
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« Reply #1 on: May 28, 2004, 04:29:12 PM »

Hi K,
Can you post back what they had you try so trhat we don't try the same things again.
Take care.
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Sandy
kstrieg
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« Reply #2 on: May 29, 2004, 12:15:09 AM »

Hi Sandy,

Sorry for not many specifics.  He had me go into my computer performance and maintenance, then hardware, then into the "Device Manager" where under the DVD/CD-ROM drives is "Samsung CD-R/RW SW-232B" which has a yellow exclamation mark in a circle by it.  (I'm thinking that means there's something wrong with that device, I'm catching on to this computer stuff!;D)  He had me right click and uninstall and reinstall it with no luck.  He had me do one other thing but I can not remember what it was unfortunately.  We did this after we tested the hardware out of Windows of course and it did work.  He had me shut down and restart after everything we tried.    

When I went into the trouble shooter it gave me this info:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."

It told me to uninstall and reinstall the device which I already tried.  

Thanks so much again in advance.  I really appreciate any advice!
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Cactus
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« Reply #3 on: May 29, 2004, 01:55:36 AM »

Does it still show up in Device Manager?
Is it there now?
Still has yellow exclamation mark?

Cactus
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kstrieg
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« Reply #4 on: May 29, 2004, 07:12:08 PM »

Hi Cactus,

I uninstalled it and reinstalled it, it came back in the device manager with the yellow exclamation by it.  

Any help is appreciated.  Thanks!
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c00i90wn
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« Reply #5 on: May 30, 2004, 11:47:34 PM »

You should try updating the drivers. To do that look for the drivers on internet and when you have them you should right-click the device and then click update driver. In the wizard select Advanced and then select the spefic location where you have the .INF that you have unzipped from the file you downloaded before... Perhaps it could tell you that the drivers where not tested by Microsoft... just click Continue. After updating the drivers you should restart.

Good Luck, C00I90WN
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kstrieg
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« Reply #6 on: June 04, 2004, 02:52:05 AM »

Thanks for your suggestion.  But, what do you mean look for the driver on the internet?  Is there an updated for Samsung CD-R/RW SW-232B out on the internet.  I did a search and couldn't find anything.  

I still need help, any suggestions welcome.  Thanks in advance!
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c00i90wn
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« Reply #7 on: June 04, 2004, 03:48:33 AM »

If you take the DSL out, does it work?
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WHIT2000
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« Reply #8 on: June 07, 2004, 12:10:43 AM »

http://www.cdrom-drivers.com/drivers/87/87003.htm

You will have to register but its free.  Handy place for drivers.
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Cactus
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« Reply #9 on: June 07, 2004, 12:49:00 AM »

Those drivers are for Win98SE...they might work.
If they don't and you can't find XP drivers you should then try Win2000 drivers because they are both built on the NT platform most of their drivers are usable.

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sj1183
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« Reply #10 on: June 07, 2004, 02:01:09 AM »

Hi K,
You can get updated firmware here.
http://search.samsung.com/query.html?qt=Samsung+CD-R%2FRW+SW-232B++drivers&la=en
Open the page & click "Samsung ODD firmware download".On the next page,click #4.Then click on "sw232b version r301 for all countries" & d/l the zip file.
Take care.
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kstrieg
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« Reply #11 on: June 07, 2004, 04:12:12 AM »

Many thanks to all for the replies!

I went to http://search.samsung.com/query.html?qt=Samsung+CD-R%2FRW+SW-232B++drivers&la=en

Downloaded the right file, followed the directions, but when I get to the "Samsung Flash download for Windows" icon and click it to download like the instructions say it says "Drive not found".  Argh!!

Maybe I did it wrong, I'm following the directions.  Maybe it just doesn't find my CD-ROM drive because Windows doesn't think it's there.  I don't have time tonight to test the other download www. but I will give them a try too.  

As always, any other suggestions are welcome.  Thanks again!

PS:Disconnecting DSL doesn't help.
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« Reply #12 on: June 12, 2004, 12:19:54 AM »

I ran into the same problem when I installed DSL 3 weeks ago.  It is not a Samsung problem. It is a Windows XP problem.

A search on Google turned up:

http://www.driversearch.com/forums/cdrom/4004.html

After I installed the fix and rebooted, the computer recognized the CD-ROM drives.

Microsoft has the same remedy at:

http://support.microsoft.com/default.aspx?scid=kb;en-us;q314060

(The Knowledge Base Article # is 314060 if the link is not complete.)

Be aware that Microsoft notes that any CD creator software (such as Roxio or Easy CD Creator) may need to be reinstalled. I haven't had to but I just want to give you fair warning if you can't burn CDs right after getting the system to recognize the drives.

Best of luck.

myx

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kstrieg
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« Reply #13 on: June 14, 2004, 04:22:42 AM »

Myx... it worked!!!  Thanks a ton for your post!!!  I found the fix and did it myself, my husband thinks I'm a genius now!  :)I can't believe my tech support people wanted me to wipe out my whole computer and start from scratch over such a simple fix...  I can't believe I paid for an extended warranty from those idiots!! Angry

You made my day!!!  Thanks again!

Kstrieg  

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prince_45243
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« Reply #14 on: June 29, 2004, 02:55:44 AM »

I tried the fix mentioned above for the same problem but it didn't seem to work on my computer.  I can't even find the cd-rom/dvd drive on the device manager (no exclamation mark or anything).  Does anyone else have a suggestion?

-d
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