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June 05, 2020, 07:44:26 PM
 

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Author Topic: XP and missing CD-RW  (Read 1501 times)
avangion
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« on: June 26, 2004, 10:14:25 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows XP Pro
Problem Application Name & Version:
Problem Hardware Make & Model: BenQ external CD-RW
Error Messages: Device cannot start. Code 10.



Hi. My BenQ ext. CD-RW does not show up in "My Computer" after I rebooted due to system hang during CD-burning. I found some information but didn't help much.
http://www.kellys-korner-xp.com/xp_c.htm

Device Manager > IDE ATA/ATAPI controllers > USB optical storage device
There is a yellow mark here. And I uninstalled and reloaded the driver. Under properties, it says, "This device cannot start. (Code 10)".

Registry
Under HK_L_M\system\currentcontrolset\control\class\{4D36E965-E325-11CE-BFC1-08002BE10318}, no upper or lower filters existed.

Under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\, there are no Cdr4_2K, Cdralw2k and Cdudf. There is UdfReadr, which I backed up and deleted. There are others like cd20xrnt, cdaudio, cdfs and cdrom.

I'm at a loss as to what else to do. Pls help!
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Geekgirl
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« Reply #1 on: June 28, 2004, 07:40:35 PM »

The yellow mark beside the IDE ATA/ATAPI controllers > USB optical storage device
in Device Manager simply means that there is a missing driver. You may also be having an IRQ conflict. You can manually assign it an IRQ to see if that solves your problem.
Click here:
http://www.socketcom.com/support/note_Error10.htm
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avangion
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« Reply #2 on: June 29, 2004, 05:44:44 PM »

I installed the driver several times already, even in safe mode. There is no new driver available. I have looked at your link.

Under ports, I only have com port and printer port. Both are ok. The problem is with the USB device IDE controller mentioned above. Click on its properties, there is only general and driver tabs. The general tab gives the code 10 error. The driver tab only allow redoing the driver thingy which I already tried.
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prince_45243
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« Reply #3 on: June 29, 2004, 09:43:50 PM »

I have a similar problem only I don't see the drives on my device manager at all.  Nevertheless, it sounds like you have a 'filter' problem.  The solution on the thread entitled "Windows XP doesn't recognize my CDRW" seems to correct the problem for the majority of people who tried it.  I'd try that next.  

A search on Google turned up:

http://www.driversearch.com/forums/cdrom/4004.html

After I installed the fix and rebooted, the computer recognized the CD-ROM drives.

Microsoft has the same remedy at:

http://support.microsoft.com/default.aspx?scid=kb en-us q314060

(The Knowledge Base Article # is 314060 if the link is not complete.)

Good luck,
-prince

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avangion
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« Reply #4 on: June 30, 2004, 06:50:21 AM »

Nope, not at all. As I mentioned in my 1st post, the upper/lower filters do not exist in the registry.
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