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Author Topic: speed of internet access  (Read 796 times)
Karen
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« on: July 11, 2004, 10:28:17 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:Win 98
Problem Application Name & Version:Internet Explorer 6.0
Problem Hardware Make & Model:Memory?
Error Messages:



This query concerns a second computer which is working incredibly slowly, particularly while on the Internet.  Because I was having problems everything was removed, the hard drive reformatted and only the basics reinstalled.  I am still having  problems accessing information on the internet - it is just so slow and it wasn't always like this.  I am wondering if it may be a problem with some of the memory (not sure if I've got the right term even).  originally the machine started with 32MB, another 128MB was added which speeded the machine up tremendously - for a while!  There isn't a virus, so I'm wondering if there may be a problem with the added memory, and how I can check for a problem, and find out the information I need to replace it.
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ww1961
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« Reply #1 on: July 13, 2004, 09:50:41 PM »

First check to see how many processes are running in the background.
On the start menu goto run. Type in msconfig in the run box. Goto startup tab and see what is running.
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jphillips
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« Reply #2 on: July 16, 2004, 12:02:13 PM »

hi karen,
first thing, open your browser, u should see File, Edit, etc. goto tools\internet options\temporary internet files\settings
look to see how much space is used for this folder, if this is a high number it could slow your access down, i use 46MB.

also, goto PC-pitstop, it's free, set up and use their online scan
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Karen
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« Reply #3 on: July 23, 2004, 10:56:47 PM »

Hi - thanks for your help and advice.  I tried pitstop which identified a few problems (I knew it wasn't temporary files because the computer has been on the go slow since reformatting the hard disk and reinstalling the necessary programs).  I had to register to have these fixed - and hooray my computer now works well enough that I could access this page without having to wait all night!  Thank you so much,

Karen

quote:
Originally posted by jphillips

hi karen,
first thing, open your browser, u should see File, Edit, etc. goto tools\internet options\temporary internet files\settings
look to see how much space is used for this folder, if this is a high number it could slow your access down, i use 46MB.

also, goto PC-pitstop, it's free, set up and use their online scan

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Cactus
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« Reply #4 on: July 23, 2004, 11:36:48 PM »

Would you please download Hijackthis---Important---Create a permanent
folder

EG---- Open MyDocuments----Right click an empty spot and select NEW---Folder
----Name the new folder HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Download from here
http://www.spywareinfo.com/~merijn/files/HijackThis.exe
or here
http://aumha.org/downloads/hijackthis.exe

Do a SCAN----Scan will change to SAVE LOG----copy and paste the WHOLE contents of the log
here... Don't try and fix anything yet----It is all important


Cactus
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