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Author Topic: cannot access web pages  (Read 994 times)
george1
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« on: July 22, 2004, 06:40:26 PM »

My friend cannot access web pages on his PC.
His MSN Messenger/e-mail etc all work OK.
He tried to repair Explorer to no avail.
Cannot understand the problem.

George

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Cactus
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« Reply #1 on: July 22, 2004, 11:02:46 PM »

If you haven't done so already Download and Install
Ad-Aware

CHECK FOR UPDATES
Set these for a Custom Scan
click the gear wheel at the top and check these options:

General> activate these: "Automatically save log-file" and "Automatically quarantine objects prior to removal"

Scanning > activate these: "Scan within archives", "Scan active processes", "Scan registry", "Deep scan registry", "Scan my IE Favorites for banned sites" and "Scan my Hosts file"

Tweaks > Scanning Engine> activate this: "Unload recognized processes during scanning."

Tweaks > Cleaning Engine: activate these: "Automatically try to unregister objects prior to deletion" and "Let Windows remove files in use after reboot."

Click "Proceed" to save your settings, then click "Start", make sure "Activate in-depth scan" is ticked green then scan your system. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?".
Ensure you reboot after running Ad-Aware if it found objects
to remove, so it can properly remove them.


Now Download,install,update the run Spybot
http://download.com.com/3000-8022-10122137.html
Repair all it finds.

Would you please download Hijackthis---Important---Create a permanent
folder
EG---- Open MyDocuments----Right click an empty spot and select NEW---Folder----Name the new folder HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Download from here
http://www.spywareinfo.com/~merijn/files/HijackThis.exe
or here
http://aumha.org/downloads/hijackthis.exe

Do a SCAN----Scan will change to SAVE LOG----copy and paste the WHOLE contents of the log
here... Don't try and fix anything yet----It is all important

Cactus
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cactus@mytechsupport.ca

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Malwarebytes::SUPERAntiSpywareFREE
george1
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« Reply #2 on: July 24, 2004, 02:59:27 PM »

Hi Cactus, I ran Adaware and this solved the problem.Thanks very much.
Regards,
George
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Cactus
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« Reply #3 on: July 24, 2004, 03:05:06 PM »

Glad to hear that George!!


Cactus
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cactus@mytechsupport.ca

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Malwarebytes::SUPERAntiSpywareFREE
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