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November 12, 2019, 09:06:18 AM
 

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Author Topic: Can't download microsoft updates  (Read 1118 times)
Cheryl E.
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« on: July 27, 2004, 11:24:02 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



I click on windows update the screen comes up but it will not scan for new updates help!
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iamdckens
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« Reply #1 on: July 28, 2004, 09:38:07 PM »

Just to be sure, check your clock settings. If it has the wrong date, you won't be able to run the update scan.
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vegkaar
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« Reply #2 on: August 06, 2004, 08:03:16 PM »

Suggestion 1:

Install the latest scripting engine 5.6 from:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

Suggestion 2:

Repair Internet Explorer

1. Open up Control Panel.
2. Open Add/remove programs.
3. Select Microsoft Internet Explorer and Internet Tools.
4. Click Add/remove.
5. Click Repair.
6. Follow the steps provided by the Repair Wizard.
7. Click OK
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Vegard
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« Reply #3 on: August 06, 2004, 08:05:31 PM »

also try this:

Follow these instructions to enable the option:  
1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, clear the Use HTTP 1.1 check box.
4. Select the Use HTTP 1.1 through proxy connections check box.    
5. Attempt to open the Windows Update site again.
6. If you are still experiencing this problem you can try selecting both the HTTP 1.1 check box and the HTTP 1.1 through proxy connections check box. This may resolve the issue.

and this:

This is a known issue involving the spoolss.dll file and McAfee's Virus Scan software.  The most common fix is to replace the Win98 version of spoolss.dll (4.10.1998) with the WinME version (4.90.3000).  However, there have been a few cases since Win98/ME customers were migrated to the new version of the Windows Update site (version 4) where they have the WinME version installed and going back to the Win98 version resolves the issue.

The spoolss.dll file is protected by the operating system so you have to manually replace it from a command prompt.  To replace the file you will need to boot Win98 while pressing the F8 key so you get the Windows 98 StartUp menu.  On this menu, select option 5 and boot to a Command Prompt.  Use the Copy command to manually replace the file.

If replacing the file isn't an option, then make sure you are running the current version of McAfee's Virus Scan product, which is version 7.0.  Version 7.0 allows you to configure the scanner so that it will exclude files and folders from the scan.  If you choose this option, then make sure you exclude these items:

C:\Windows\Spool
C:\Windows\System\spoolss.dll
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