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Author Topic: Outlook express opens then closes  (Read 1339 times)
tomo
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« on: September 04, 2004, 04:36:36 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:


Outlook express opens then closes straight away.
Can surf the net ok.

Friends PC
Windows 98se

Thanks:)


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Ageless
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« Reply #1 on: September 04, 2004, 04:50:34 PM »

Have you tried a reboot?
Does your friend have any Antivirus programs that are up to date to the latest reference files? Did you check for viruses?

Which Outlook Express version is it?
Check if http://support.microsoft.com/?kbid=274017 helps.
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Jord.
tomo
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« Reply #2 on: September 04, 2004, 04:54:03 PM »

yep reboot did not work

I will tell the to check for viruses

Cheers
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Cactus
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« Reply #3 on: September 06, 2004, 02:52:14 PM »

Hey Tomo...

If you haven't done so already Download and Install
Ad-Aware

CHECK FOR UPDATES
Set these for a Custom Scan
click the gear wheel at the top and check these options:

General> activate these: "Automatically save log-file" and "Automatically quarantine objects prior to removal"

Scanning > activate these: "Scan within archives", "Scan active processes", "Scan registry", "Deep scan registry", "Scan my IE Favorites for banned sites" and "Scan my Hosts file"

Tweaks > Scanning Engine> activate this: "Unload recognized processes during scanning."

Tweaks > Cleaning Engine: activate these: "Automatically try to unregister objects prior to deletion" and "Let Windows remove files in use after reboot."

Click "Proceed" to save your settings, then click "Start", make sure "Activate in-depth scan" is ticked green then scan your system. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?".
Ensure you reboot after running Ad-Aware if it found objects
to remove, so it can properly remove them.

Then Download,Update and run SPYBOT...http://download.com.com/3000-8022-10122137.html
Fix everything in RED.

If your still having probs...

Download Hijackthis
---Important---Create a permanent folder
EG---- Open MyDocuments----Right click an empty spot and select NEW---Folder----Name the new folder HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Download from here
http://aumha.org/downloads/hijackthis.exe

Do a SCAN----Scan will change to SAVE LOG----copy and paste the WHOLE contents of the log
here... Don't try and fix anything yet----most entries are harmless and needed.


Cactus  
« Last Edit: September 06, 2004, 02:56:21 PM by Cactus » Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

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