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Author Topic: Gateway - usb issue  (Read 704 times)
dawg05
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« on: September 12, 2004, 09:58:09 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows Me
Problem Application Name & Version:
Problem Hardware Make & Model: I have a Gateway pc that will not recognize the USB keyboard, or the USB mouse. I can't do anything once I have booted up. I'm not sure if its something in the BIOS, or any Windows setup, because I can't use the keyboard, or mouse. I'm thinking about buying a USB PCI card to see if its the internal USB ports that are bad. Any help is appreciated.
Thanks,
DAWG
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Ageless
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« Reply #1 on: September 13, 2004, 01:40:41 PM »

Are you sure you enabled the USB controllers in the BIOS of the motherboard? Check there first. Then make sure that all the correct drivers for the USB ports are loaded (if needed, reinstall them, they should be part of your motherboard chipset drivers). Lastly, make sure that the USB controllers are enabled in Windows Device Manager.
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dawg05
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« Reply #2 on: September 14, 2004, 01:48:17 PM »

Thanks for the quick response! After examining closer, the usb port on the back is damaged and could be causing a short. I had to 'wiggle' the connection for it to boot up. I re-installed the drivers and it is working. I will have to invest in a new USB pci card.
Thanks,
DAWG
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