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Author Topic: CD Drives 'lost'  (Read 1313 times)
timcheal
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« on: September 24, 2004, 10:07:14 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:XP Pro
Problem Application Name & Version:
Problem Hardware Make & Model:DVD Drive and CD Writer
Error Messages:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)




I have Windows XP Pro.  I recently downloaded itunes version 4.6.0.15.  My DVD Drive and CD writer no longer work and were not mapped in Windows Explorer.  I 'system restored' to a point prior to itunes update and they both re-appeared, and worked fine.  If I reload itunes 4.6.0.15 they both disappear again.  I cannot return to the previous version of itunes as the music library will not work with the previous version.

If I run Device Manager both drives have a yellow exclamation mark on them and the hardware wizard returns the message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"  Although the Microsoft site refers to this code it suggests "To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good."  I do not know how to do that and am simply at a loss how to correct this fault.  

This may be a
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jvic
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« Reply #1 on: September 24, 2004, 05:07:30 PM »

http://aumha.org/regfiles.htm

about halfway down the page.Look for restore cd drives.
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John Vickers
timcheal
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« Reply #2 on: September 24, 2004, 09:37:52 PM »

Thank you for the pointer to the patch.  I have started again with iTunes.  I have done a system restore, followed by uninstalling iTunes, then reinstalling iTunes and then finally updating to the newer version.  This seems to have solved my problem (at the moment), fingers crossed!

Thanks for your help.

Tim
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