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Author Topic: Word XP: "Save As" missing from menu  (Read 1993 times)
raphals
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« on: October 27, 2004, 06:53:30 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: XP Home
Problem Application Name & Version: Word 2002, SP2
Problem Hardware Make & Model:Dell P4
Error Messages:



One day, the Save As command simply disappeared from my Word XP File menu.  I have Repaired and Reinstalled, yet it is still gone.

There is a workaround using the Save As Web Page command, but it is a pain in the butt.

Any ideas?

Thanks!
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stumpedkittie
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« Reply #1 on: November 24, 2004, 08:09:46 PM »

Hi raphals,

I know this reply is a little late but if you need a solution you can try this.

There are a couple of things that you may try to resolve your issue. First off we can use a start up switch to open Word. You would go to Start > Run and in the run dialog box you wuld type the following:

winword.exe /a

Word should open and then check to see if the Save As option is available on the File menu.

IF YES- proceed with the following:

1. Rename or delete the global template, Normal.dot.

I found a MS KB article that can assist with this but note that  any customizations that you made to the global template will no longer be there.

The article is as follows:
How to rename the Normal.dot global template for Word 2002 - http://support.microsoft.com/kb/319154/EN-US/

In that article if you do not have the Word 2002 Support Template on the Microsoft Office Tools menu then you can do a search on your computer for Support.dot, you may have to search in hidden files (Support.dot is the Word 2002 Support Template).

Macros must be enabled on this document for it to work.

Once you complete that step check to see if the Save As option is available.


IF NO - proceed with the following:


2. Rename or delete the data and the options keys in the registry.

Note if you do this any toolbar customizations will be lost.

This can also be done in the support.dot support template.

-open support.dot
-Click on Troubleshoot Utility
-From the Drop down that says Select an item, select "Data Registry Key"
-Click Delete
-From the drop down then select "options registry key".

Close the support template and then try to open word and see if Save As is available.

If you are still having the same issue, let us know.
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redaxe
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« Reply #2 on: December 11, 2004, 06:23:38 PM »

It's entirely possible that the Office Suite needs to be activated in the same manner as XP (the OS) needs to be activated. That was something that happened to the computers at my workplace, with Office 2003.
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raphals
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« Reply #3 on: April 28, 2005, 07:30:29 PM »

YES!  It worked.  Thanks very much!
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