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Pili Potter
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« on: November 09, 2004, 02:16:09 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows XP
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



For the last couple of days my pc has been very slow with downloading and viewing sites. My download speeds are like around 28 kb or less. I have Cable connection. I did a connection speed test and it says my speed is mediocre. This is what the result said:


 
quote:
292 kilobits per second

Communications 292 kilobits per second
Storage 35.6 kilobytes per second
1MB file download 28.7 seconds
Subjective rating Mediocre


Info
Date & time Monday, November 8, 9:03PM*
Test type IDT4 Free
Connection type Cable
Region Mississippi
Data size 605KB
IP address 12.215.185.164
Provider

It also showed a graph that said Mississippi speeds are ave 1.81 MBits/sec


I really don't know how to sort this out.
I would appreciate any help.
Thanks a lot.
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Geekgirl
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« Reply #1 on: November 09, 2004, 02:57:27 PM »

If you haven't scanned you computer for viruses lately Update your virus definitions and scan your computer or
You can try this free online scanner using Housecall
http://housecall60.trendmicro.com/en/start_corp.asp?id=scan

You also may have some adware and spyware on your computer try these apps

Download / Install / Update / and Run:
SpyBot
http://www.safer-networking.org/en/download/index.html
And:
Adaware
http://www.lavasoftusa.com/software/adaware/
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Pili Potter
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« Reply #2 on: November 09, 2004, 05:33:31 PM »

I've done that too. Used Spybot, Ad-Aware and HJT. Also cleaned out all temp and tempory files and folders.
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mpetrodoc
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« Reply #3 on: November 12, 2004, 12:18:37 AM »

Try this. Go to Start-Run- type in "cmd" (without the quotations)- OK- A DOS box will appear. Type in "ping www.yahoo.com -t". This will allow your computer to ping itself (let it run a few minutes pinging).
 After a few minutes press Ctrl C to get an analysis of your broadband connection. You should have less than a 2-3% packet loss. Anything more than this indicates a problem (most likely) with the cable itself which will require your ISP technician to come out to check the line.
Good luck.
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Pili Potter
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« Reply #4 on: November 12, 2004, 03:35:45 AM »

Ok, I did that and it says packets sent 4, received 4 lost 0 <0% loss>, so I assume this is good no? Would buying more memory help do you think?

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« Reply #5 on: November 12, 2004, 04:39:38 AM »

The packet loss is good.The 4 packets that you sent to the net all got to the destination without loosing a thing.
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« Reply #6 on: November 12, 2004, 08:56:34 AM »

Nice that you say you have cable connection, but what is the speed in kilobits or megabits that you should be downloading at?
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Jord.
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« Reply #7 on: November 12, 2004, 04:28:51 PM »

You say you ran HJT...
Can you re-run it and post the Logfile here in your thread,let us have a look at it!

Cactus
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Pili Potter
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« Reply #8 on: November 16, 2004, 02:02:31 PM »

Sorry it took so long to reply. I've ordered more memory so I'll wait and see if that helps. A new HJT won't work because I took off what wasn't supposed to be there. I only took off the things I read from other's HJT with similar problems. If the memory doesn't fix the problem, I imagine I'll be back. Thank you for the help. Smiley
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